Servion expands its Contact Center and Collaboration expertise in Canada with new Cisco certifications

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Servion has completed several Cisco certifications and is now uniquely positioned to sell, install, and manage Cisco CX Cloud and On-Prem solutions in Canada.

Servion Global Solutions (Servion), a leading Contact Center and Digital Customer Experience (CX) solution provider announced today it has achieved Cisco CMSP Master Certified Partner Status in Canada, placing it among a select group of partners that can sell, install and manage Cisco Contact Center and Collaboration solutions in Canada.

Servion’s Cisco partner certifications now include:

  • Cisco Express Specialization that allows Servion to help mid-sized businesses with a range of cross-architecture solutions, including collaboration, data center, networking and security
  • Cisco Collaboration SaaS Authorization that allows Servion to quote, design, deploy and manage Webex Cloud and on-prem solutions
  • Cisco Unified Contact Center Enterprise Satellite Authorization that allows Servion to sell, deploy and manage Cisco Unified Contact Center solutions targeted to the high-end enterprise contact centers
  • Cisco Cloud and Managed Services Master Partner for Collaboration and Contact Center that Servion leverages to run contact center solutions with lower TCO.    

Servion, a Cisco Advanced Technology Partner since 2006, employs over 250 Cisco-certified Contact Center Sales specialists, Pre-Sales Engineers, Implementation consultants, CX Managers and has implemented more than 200 Cisco on-prem and cloud contact center solutions. With one of the highest Net Promoter Score (NPS of 65) in the industry, Servion is excited to bring its expertise and innovation to its Canadian clientele. Servion’s platform-driven 24 x 7 end-to-end proactive managed services is a unique value proposition and allows enterprises to focus on delivering exceptional customer experiences instead of worrying about daily operational challenges.

"We are expanding our client base rapidly in Canada and the Cisco CMSP Certified Partner Status strengthens our partnership with Cisco and further qualifies us to work with leading enterprises in Canada,” said Laurent Philonenko, CEO at Servion. “This certification further enhances our team’s expertise to deliver the most innovative contact center and collaboration solutions to our customers."

About Servion

For more than 25 years, Servion has been trusted by customer-centric brands for architecting, implementing, and managing Contact Centers and Customer Experience (CX) solutions. Servion delivers complete solutions for businesses to innovate in providing digital experiences using the best available technologies while maximizing their existing investments. Our 1,000 CX professionals apply their passion and deep domain expertise to the entire build-run-optimize solution lifecycle. Servion has helped 600 enterprises across the globe deliver great experiences to their customers, partners, and employees.

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