PRINCETON, N.J. (PRWEB) October 15, 2020
Servion today announced that it has joined the NICE inContact DEVone Partner Program. Servion, a leading Contact Center and Digital Customer Experience (CX) solution provider brings over 25 years of experience in contact center technology and digital engineering. Servion’s digital engineering practice helps customers build applications and products to create better experiences for their end-customers.
As a DEVone Partner, Servion provides solutions to NICE inContact customers via the CXexchange marketplace by building bespoke connectors and custom integrations to the CXone Platform. Servion builds custom APIs to enhance customer-specific implementations, helping NICE InContact customers further enhance the return on their investments and increase the adoption of the platform in their organizations.
Commenting on the partnership, Abhinandan Jain, SVP – Digital & Cloud, Servion said, “By signing up as a DEVone Partner, we have taken our partnership with NICE inContact to the next level. Servion brings in over 25 years of contact center technology and applications experience that will empower NICE inContact’s customers to stay relevant in today’s digital world and differentiate themselves by leveraging cutting-edge digital technologies. We are excited to be a part of the industry’s largest cloud customer experience ecosystem.”
Paul Jarman, CEO, NICE inContact:
"An established and trusted contact center technology and application development partner, Servion helps enable NICE inContact’s customers to create exceptional customer experiences," said Paul Jarman, CEO of NICE inContact. "Businesses today must understand the nuances of customer expectations and engage with them through digital channels seamlessly for sustainable growth. Servion’s contact center experience and digital engineering expertise can help our customers achieve their digital-first goals."
For more than 25 years, Servion has been trusted by customer-centric brands for architecting, implementing, and managing Contact Centers and Customer Experience (CX) solutions. Servion delivers complete solutions for businesses to innovate in providing digital experiences using the best available technologies while maximizing their existing investments. Our 1,000 CX professionals apply their passion and deep domain expertise to the entire build-run-optimize solution lifecycle. Servion has helped 600 enterprises across the globe deliver great experiences to their customers, partners, and employees. For more information, visit https://www.servion.com.
About NICE inContact
NICE inContact works with organizations of all sizes to create extraordinary and trustworthy customer experiences that create deeper brand loyalty and relationships that last. With NICE inContact CXoneTM, the industry’s most complete cloud customer experience platform, we combine best-in-class Customer Analytics, Omnichannel Routing, Workforce Engagement, Automation and Artificial Intelligence, all on an Open Cloud Foundation to help any company transform every single customer interaction. See how our customer-centric expert services, innovative software, extensive ecosystem of valuable partnerships, and over a decade of global experience can help you transform every experience and customer relationship for lasting results. NICE inContact is recognized as a market leader by the leading industry analyst firms. http://www.niceincontact.com
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. http://www.nice.com
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This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Paul Jarman, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.