Servion to provide self-service, live-call and post-call intelligence solutions with AWS Contact Center Intelligence

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Servion to expedite and enhance customer experience with contact center intelligence solutions.

Servion Global Solutions (Servion), a Contact Center and Digital Customer Experience (CX) solutions provider, today announced its collaboration with Amazon Web Services (AWS) to provide Contact Center Intelligence (CCI) solutions. This alignment empowers customers using any contact center solution to leverage off-the-shelf functionalities powered by AWS machine learning (ML) services.

Servion, an AWS Select Consulting Partner, designs, implements, and manages cloud-based contact center solutions for businesses with Amazon Connect, and also helps customers add intelligence to their existing on-premises and cloud contact center and customer interaction solutions by leveraging AWS CCI solutions. These CCI solutions primarily fall under three stages of customer interactions: pre-call, live-call, and post-call analytics.

AWS CCI solutions let AWS Partners leverage ML functionality such as transcription, text-to-speech, translation, enterprise search, chatbots, business intelligence, and language comprehension into current contact center environments.

Abhinandan Jain, SVP – Cloud & Digital, Servion, said, “The last few months have accelerated the pace and scale of consumer-led automated interactions. AWS CCI makes it simple, cost-effective, and agile to deliver self-service, conversational AI for personalized customer experiences to deliver a consistent brand promise. As an AWS Partner, Servion brings deep domain expertise in CC, CCaaS, and CX Solutions that allow customers to leverage the deep machine learning and artificial intelligence capabilities of AWS CCI solutions to drive better experiences, lower operational costs, and increased revenues.”

About Servion

For more than 25 years, Servion has been trusted by customer-centric brands for architecting, implementing, and managing Contact Centers and Customer Experience (CX) solutions. Servion delivers complete solutions for businesses to innovate in providing digital experiences using the best available technologies while maximizing their existing investments. Our 1,000 CX professionals apply their passion and deep domain expertise to the entire build-run-optimize solution lifecycle. Servion has helped 600 enterprises worldwide deliver great experiences to their customers, partners, and employees. For more information, visit https://www.servion.com.

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Selvakumar S
Servion
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