Introducing the ShipperHQ Shipping Experience Management (SXM) Platform, the world’s first and only shipping solution focused on the end-to-end customer experience
Our goal with ShipperHQ SXM™ and our growing partner ecosystem is to be a central hub for making shipping innovations easily accessible to merchants—and to our solution partners who serve them
AUSTIN, Texas (PRWEB) May 09, 2019
ShipperHQ today announced the launch of ShipperHQ SXM™ — the world’s first shipping experience management platform—in time for Imagine, Magento’s annual user conference, held May 13-15 in Las Vegas.
Combined with an expansion of the ShipperHQ Marketplace, launched earlier this year, and cross border and logistics partnerships, the new platform advances the company’s vision to help merchants transform their customer experience, drive growth, and stand up and compete against Amazon.
As Amazon continues to raise the bar on speed and convenience, the one-size-fits-all basic shipping functionality of eCommerce platforms is not enough to deliver the types of services and options customers expect today.
“Enough is enough. It’s time to tidy up shipping. Technology companies, now more than ever, need to help merchants remove friction from the customer experience and their own operations—and that requires building strong partnerships with complementary technologies. We aim to lead the way as a centralized hub for enabling this for eCommerce shipping,” said Karen Baker, CEO of ShipperHQ.
ShipperHQ SXM™ is designed to empower merchants of all sizes to easily configure sophisticated shipping pricing and delivery options based on virtually any variable—customer, product, origin and destination—in order to profitably deliver free shipping and other shipping-based promotions and experiences.
The platform’s Enhanced Checkout feature also enables split checkout, scheduled delivery date and time, in-store pickup with a map view of pickup locations, and support for accessorials for LTL freight shipments—all shown in a branded experience from right within an eCommerce site’s cart and checkout.
A new Enhanced Order View feature displays the shipping details required to ensure orders are fulfilled in precisely the way the customer requested. Rich shipping information like origin, date and time requirements, packaging, special handling instructions are presented in an at-a-glance view from within the store admin.
Beyond eCommerce experiences, the ShipperHQ Shipping SDK makes it easier than ever for merchants to tailor and distribute shipping-based pricing, promotions, and delivery options to any sales channel. The SDK also includes Enhanced Order View data and a new Label SDK to manage orders and print labels from the merchant’s preferred back-end system.
Rounding out the new platform features is an Analytics Dashboard. Merchants can now view and analyze key metrics that impact shipping strategy and tactics. Leveraging data gleaned from ShipperHQ’s position in the cart and checkout, merchants can compare completed orders to abandoned carts to identify patterns and extract insights on how shipping cost and price, methods, location, and other options affect conversion rate, sales, and margins.
The core ShipperHQ SXM™ platform is just one way the company gives merchants a leg up on Amazon. With an expansion of the recently launched ShipperHQ Marketplace, merchants can assemble a powerful shipping stack via the growing ShipperHQ ecosystem of complementary shipping technology, agency partners and carriers.
“The ShipperHQ Marketplace is the merchant-facing benefit of our partner first philosophy. We want to provide a one-stop-shop for both partners and merchants. Partners can plug into ShipperHQ and get access to our growing merchant base and avoid having to build and maintain integrations with multiple platforms. Merchants can fulfill their shipping technology and services needs in a single location,” added Genevieve Eddison, CTO of ShipperHQ.
The ShipperHQ Marketplace also helps merchants tap into new markets with access to innovative Cross Border, White Glove, LTL and Same Day shipping solutions—made possible by new and expanded partnerships.
- ShipperHQ Landed Cost Engine—Powered by Hurricane Commerce—Calculate and display duties and taxes right at checkout to add DDP pricing to existing international carrier rates.
- Zenda—Powered by British Airways—4-8 day delivery from the US to 25 European countries for up to 50% less than Express options.
- FlavorCloud—Anywhere to anywhere cross-border shipping from a broad range of carriers with guaranteed landed cost (DDP) pricing.
- ReTrans Freight—Live LTL rates in the cart and checkout, and transparent accessorial charges to ensure smooth non-dock deliveries.
- uShip—Remove a key barrier to online furniture sales, with in-home delivery via a network of hand-picked, top-rated service providers.
- Deliv—Same day delivery services in 35 major US markets with transparent and affordable pricing and precise GPS tracking.
“Our goal with ShipperHQ SXM™ and our growing partner ecosystem is to be a central hub for making shipping innovations easily accessible to merchants—and to our solution partners who serve them—so that they can stand up and successfully compete in a world where Amazon never stops innovating,” concluded Lin Shearer, CRO of ShipperHQ.
ShipperHQ will be exhibiting at the Magento Imagine conference in Las Vegas May 13-15. Visit Booth 508 to learn more about ShipperHQ SXM™ and the eCommerce Shipping Experience Revolution.
About ShipperHQ
ShipperHQ, the world’s #1 shipping experience management platform, is the absolute standard for managing shipping-based pricing, promotions and delivery options. Through ShipperHQ’s innovative platform, merchants get unmatched control across the entire customer experience— from checkout to post-purchase, delivery, and returns. Visit the ShipperHQ.com to learn more.