signNow pledges to maintain prices in an effort to stem price-gouging of business-critical e-signature services

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signNow, Boston-based SaaS e-signature solution provider for businesses and organizations, publicly reaffirms its commitment to a fair treatment policy and good governance standards amidst the current COVID-19 shutdown.

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“In the time of remote work and social distancing, e-signature has become critical for business continuity. Unfortunately, we hear stories from our customers of vendor price-gouging. We are here to promise that we will NEVER do that. It’s unconscionable to take advantage of people’s hardships in this difficult time,” says Borya Shakhnovich, CEO of airSlate -- parent company of signNow.

More specifically, signNow’s fair treatment pledge includes the following provisions:

  • To not charge by number of document transactions beyond reasonable limits
  • To maintain subscription prices at current levels for the period of the pandemic
  • To not impose unfair limitations on the most widely used functions
  • To not discriminate against businesses based on the grounds of their size/sector
  • To treat all customers with equal fairness

“We are here to support our customers, large and small, profit and non-profit, educational and healthcare. We believe that empathy and kindness is more important than profit, and we will stand by our commitment to deliver first-class service and products throughout. Our customers love what we do, and we treasure that relationship. “ - says Borya Shakhnovich.

About SignNow:
With its 6 million users worldwide, signNow offers a comprehensive but easy-to-use e-signature solution for businesses and organizations across all sizes and sectors. As a SaaS solution, signNow has always popularized the idea of a 100% paperless office, mobile-first business and fair pricing in the digital age. Check out our customer reviews on Trustpilot and ShopperApproved to see what people are saying about SignNow.

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Pavel Bogachevskyi
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