Simple Interact Launches On-Demand Communication Service

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Simple Interact clients can now quickly broadcast critical messages to patients on an ad hoc basis.

Broadcast critical messages to patients

Simple Interact has made it so simple! Log in, create a message, send by either text or email and it reaches our entire patient base in a matter of minutes.

Simple Interact announces the launch of On-Demand Communications. Clients have been eagerly waiting for this service and it continues to fill out Simple Interact’s comprehensive suite of Front Office Automation offerings.

With this service, medical facilities can communicate with their patients regarding critical messages on an ad hoc basis. With minimal effort, staff will be able to inform patients regarding events such as office closures due to weather, unexpected provider-related schedule changes, or practice moving to a new location.

“We are so excited to be using the new ODC features from Simple Interact. Previously, if our office had an unexpected or even a planned closing, we had no way of notifying our patients of these closings. Making a list and calling each and every one was very time consuming and would take days,” said Dana Ellis, Practice Manager at Lubbock Sinus Doctor. “Simple Interact has made it so simple! Log in, create a message, send by either text or email and it reaches our entire patient base in a matter of minutes. With this new feature, we feel secure in knowing our patients are informed and are being taken care of even when we are out of the office. We have had numerous responses from patients letting us know that they appreciate the advance notice rather than showing up with a note on the door or being told by an answering service that has very limited information, that we are out.”

On-Demand Communication features:

  • Broadcast “office closed due to inclement weather”, “location change”, “schedule change for specific provider” messages via Email and SMS.
  • Send only to impacted patients based on date ranges, times, providers, and locations.
  • Send from anywhere i.e., no need to be at the office.

“Our mission is to help medical facilities improve patient experience and satisfaction while running very efficient and profitable businesses,” said Ravi Kalidindi, CEO Simple Interact. “We rely on client feedback to help us stay ahead of our competition. There is no other Front Office Automation solution out there that is as comprehensive, as well integrated with PM/EHR systems, and as low-friction and easy to use as Simple Interact. We plan on keeping it that way.”

About Simple Interact
Simple Interact is a cloud-based front office automation solution which helps healthcare providers acquire and retain more patients, while also automating repetitive tasks to efficiently service a high patient load. We address front office concerns such as: Online Reputation, HIPAA Compliant Patient Intake Forms, Effective Marketing of ancillary services, and Patient Engagement including Automated Reminders. Our motto: More Patients. Less Paperwork.

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