Singlethread and Car Wars Integration Means Seamless, Direct Connection Between Customers and Their Service Advisors

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Car Wars is excited to announce an enhanced integration with Singlethread.

Car Wars is excited to announce an enhanced integration with Singlethread. Together, Car Wars, who provides deep insight into every phone call, and Singlethread, who offers texting services and other web-based tools geared towards dealership service centers, are combining the best of call and text communication.

Car Wars Service tracks and records 100% of a service department’s inbound and outbound calls to provide valuable insight on how each call is handled and actionable items for booking more appointments. Car Wars intelligently routes customers to the people they need to speak to and gives service drives tools and insights to provide better customer service on those calls.

Meanwhile, Singlethread’s platform offers service departments the means to carry out entire transactions via text message. Service departments using Singlethread operate more efficiently, reducing the time it takes to service a vehicle which improves customer satisfaction. Singlethread’s platform offers text messaging, picture and video inspections, technician dispatching, mobile payments and more, all in one easy-to-use platform.

Together, Car Wars and Singlethread will be able to track and record a complete conversation with a customer, regardless of communication method. In addition, dealers will have a single location to access reporting on both voice and text communication. In the case of a missed call, Car Wars Service offers innovative action items regarding these missed calls. Important status update requests or transcription of voicemails will be immediately texted to the advisor so the repair order doesn’t skip a beat. The outcome: a market-leading solution for text and voice communication.

“I'm excited about what Car Wars and Singlethread are doing together to further improve the overall experience in automotive service,” says Dawn Winsor, Product Manager at Car Wars. “The collaboration helps service drives operate in their strike-zone, while providing full-picture reporting on all customer-dealership communication. This is bettering the car service experience as a whole."

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Liza Stewart
Car Wars
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since: 01/2014
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