Skedulo Releases Capacity-Based Appointment Booking Service for Health Agencies on the Frontline Battling COVID-19

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The offering will be available for free through the summer on Salesforce AppExchange, enabling organizations to streamline scheduling at COVID-19 testing centers

“Health organizations have been overwhelmed by the need for COVID-19 testing and have struggled with this unprecedented surge of appointment requests and traffic,” said Matt Fairhust, founder and CEO of Skedulo.

Skedulo, a leader in deskless productivity software, today announced the availability of a free managed package for health agencies working to combat COVID-19. The offering is available on Salesforce AppExchange, the world’s leading enterprise cloud marketplace, to help healthcare organizations efficiently manage requests, appointment schedules and testing sites. It will be available for free now through the end of summer.

The newly released booking and appointment management system helps balance appointment demand with capacity and was developed directly for testing sites that have already gone live with the solution. Its capabilities include:

  • Scheduling patient testing appointments, alerting an individual of nearby locations based on site capacity
  • Controlling and triaging patient queues, overbooking and arrival times
  • Providing insights into location capacity, demand and wait times, improving staffing and logistics
  • Automating appointment detail messages, including instructions, times and what to expect upon arrival
  • Simplifying check-ins and keeping both workers and patients safe with no-contact patient check-in, via QR code

“Health organizations have been overwhelmed by the need for COVID-19 testing and have struggled with this unprecedented surge of appointment requests and traffic,” said Matt Fairhust, founder and CEO of Skedulo. “As a leader in scheduling and organization, we saw this as an opportunity where we could lend our expertise and technology to assist in battling the pandemic. As a result, we’re offering this scheduling queue capability free of charge for organizations and government institutions.”

COVID-19 testing sites are susceptible to long wait times and disorganization due to the sheer number of people needing to be tested. Skedulo’s managed package can reduce the administrative burden placed on hospitals, government entities, biomedical organizations and lab and diagnostics groups that are working test sites at this critical time. It can free up resources to focus on what really matters, the health of their patients and staff.

Skedulo’s managed package is currently available here on Salesforce AppExchange: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FZ8g2UAD

“We are proud to see Skedulo innovating to support customers and enable healthcare organizations to streamline COVID-19 testing through their app," said Woodson Martin, GM of Salesforce AppExchange. "It’s inspiring to see our partners innovating rapidly to help customers through this challenging time."

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About Salesforce AppExchange
Salesforce AppExchange, the world’s leading enterprise cloud marketplace, empowers companies to sell, service, market and engage in entirely new ways. With more than 5,000 listings, 7.5 million customer installs and 90,000 peer reviews, it is the most comprehensive source of cloud, mobile, social, IoT, analytics and artificial intelligence technologies for businesses.

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About Skedulo
Founded in 2013, headquartered in San Francisco and with offices in Australia, Vietnam, and the United Kingdom, Skedulo has enabled over 160 organizations, including The American Red Cross, Easterseals Bay Area, and Sunrun to seamlessly schedule and service more than 5 million appointments around the globe. Skedulo’s leading Deskless Productivity Cloud solution empowers organizations to manage, engage and analyze their deskless workforce and is built to integrate with business-critical systems including Salesforce, Zendesk, ServiceNow, Workday, Epic Systems, and multiple electronic health record (EHR) solutions through a partnership with Bridge Connector. The company has secured more than $40 million in funding to date, led by M12, Costanoa Ventures, and Blackbird. For more information, please visit http://www.skedulo.com, or our blog, @Skedulo, Facebook and LinkedIn pages.

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Matt Greenfield
Skedulo
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