TORONTO (PRWEB) January 07, 2020
SoftwareReviews, a division of world-class IT research and consulting firm Info-Tech Research Group, announces the release of the 2019 Next-Generation Firewall Data Quadrant Awards for best performers according to it software users.
The following most popular vendors have received gold medals from their users for leading the way with a great customer experience:
1. Cisco Firewall Series
2. Forcepoint NGFW
3. Palo Alto Networks NGFW
4. Sophos XG Firewall
What makes the SoftwareReviews Data Quadrant different is its insightful survey questions, carefully crafted by seasoned IT analysts and backed by 22 years of research in IT. This study involves gathering intelligence on user satisfaction with both the product features and their experience with the vendor.
Among nine vendors in the next-generation firewall software industry, Cisco Firewall Series earned top product in many areas, including quality of features, with a satisfaction score of 83%. Users also gave Forcepoint NGFW top product in many areas, including virtual private networks, with a satisfaction score of 88%. Palo Alto Networks NGFW earned top product in application control and web-content filtering, both with a score of 83%. Sophos XG Firewall earned top product in many areas, as well, including network access control, with a satisfaction score of 83%.
When distilled, the customer’s experience is shaped by both the software interface and their relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product in its entirety and helps identify vendors that can deliver on both for the complete software experience.
Relationships play a large role in customer satisfaction, and interactions with a software vendor can be a complex one. The Net Emotional Footprint of a vendor is a result of aggregated emotional response ratings in the areas of capabilities, product features, likeliness to recommend, and experience, creating a powerful indicator of overall user feeling toward the vendor and its product from the software users’ point of view.
About the Data Quadrant Awards and SoftwareReviews Reports
SoftwareReviews Data Quadrant Awards recognize outstanding vendors in the technology marketplace as evaluated by their users annually. Top vendors in a software category are eligible to receive Data Quadrant Gold Medals, provided their net-promoter scores meet the threshold for sufficiently high user satisfaction across four areas of evaluation: vendor capabilities, product features, likeliness to recommend, and vendor experience. Full vendor evaluations are available in SoftwareReviews’ in-depth software reports at SoftwareReviews.com.
SoftwareReviews is a division of Info-Tech Research Group, a world-class IT research and consulting firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships.
By collecting real data from IT and business professionals, SoftwareReviews’ methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.
CONTACT: Leanne O’Brien
Director, Communications & PR
1-888-670-8889 ext. 3409