Vendors in the Security Incident and Event Management Software space will do well with their users if they focus on providing reliability while demonstrating a high degree of respect and integrity in their interactions.
TORONTO (PRWEB) April 15, 2020
SoftwareReviews, a division of world-class IT research and consulting firm Info-Tech Research Group, has published its 2020 Security Incident and Event Management Software Emotional Footprint Awards, naming six gold medalists based on excellent user reviews. The following vendors are champions according to software users’ answers to the most comprehensive set of questions in the industry focused on user satisfaction. The survey has been carefully crafted by seasoned IT industry analysts and backed by 22 years of IT research:
2. ManageEngine Log360
3. Splunk Enterprise Security
4. IBM QRadar
5. Fortinet FortiSIEM
6. Juniper Secure Analytics
With a net Emotional Footprint score of +95, LogPoint placed first in the top of the diamond, earning top championship status among their users. The vendor earned top product in many areas, earning a perfect score for appreciating the incumbent’s status, continually improving, helping innovate, and effectiveness.
ManageEngine Log360 earned a Net Emotional Footprint score of +90, taking second place in the Emotional Footprint Diamond Awards according to its users. The vendor was awarded top placement in four areas: unique features, enabling productivity, generosity, and saving time.
Splunk Enterprise Security users awarded the vendor with a Net Emotional Footprint score of +88 and felt that the vendor did particularly well with unique features, helping users innovate, being altruistic, and delivering client-friendly policies.
With an Emotional Footprint score of +86, IBM QRadar did particularly well with users for overdelivering on promises.
Fortinet FortiSIEM earned an Emotional Footprint score of +87, and took the number-one spot for helping enhance its users’ performance, including product enhancements and efficiency.
With a net Emotional Footprint score of +86, Juniper Secure Analytics earned top product in many areas, earning a perfect score in eight of those areas.
There are also some areas where users say vendors have some work to do in providing greater satisfaction. The Emotional Footprint Diamond reveals that in small percentages, there has been some over promising, and use of vendor-friendly policies.
The bottom line: Vendors in the Security Incident and Event Management Software space will do well with their users if they focus on providing reliability while demonstrating a high degree of respect and integrity in their interactions. Software vendors should be careful not to over promise and to consider their users as paramount in their policies.
What is the Emotional Footprint Diamond?
The Emotional Footprint Diamond illustrates the customer experience with software vendors, and a complex relationship spanning procurement, implementation, service and support. The net emotional footprint of a vendor is a result of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution and strategy and innovation, creating a powerful indicator of overall user feeling toward the vendor and its product from the software users’ point of view. The data published in the Emotional Footprint Diamond is collected from real end users through authentic software review surveys, and meticulously verified for veracity. The survey uses standard net promoter scoring (positive percentage, minus negative percentage) to arrive at the net emotional footprint score. These skillfully crafted survey questions are informed by two decades of IT research and advisory.
Vendors with top user scores receive the Emotional Footprint Award. The Emotional Footprint Awards, an initiative proudly founded in 100% user-review data, is free of traditional components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
SoftwareReviews is a division of Info-Tech Research Group, a world-class IT research and analyst firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships.
By collecting data from real IT and business professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.
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