Software Users Review Application Lifecycle Management Vendors for Satisfaction, Revealing Top Three Through SoftwareReviews

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Inflectra SpiraTeam, ALM works for Jira, Azure DevOps are named the 2020 Data Quadrant gold medalists.

Application Lifecycle management Data Quadrant reveals top three leaders according to reviews by software users.

In general, application lifecycle management software users were most satisfied with workflow management and agile work management– and were most dissatisfied with breadth of features, usability and intuitiveness, ease of data integration, and availability and quality of training.

SoftwareReviews, a division of world-class IT research and consulting firm Info-Tech Research Group, has published its 2020 Application Lifecycle Management Data Quadrant Awards, naming four gold medalists based on excellent user reviews. The following vendors are leaders according to software users’ answers to some very interesting questions focused on user satisfaction, which have been crafted by seasoned IT industry analysts and backed by 22 years of IT research:

  • Inflectra SpiraTeam
  • ALM works for Jira
  • Azure DevOps

What makes the SoftwareReviews Data Quadrant different? Inclusion of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation create a powerful indicator of overall user feeling toward the vendor and its product from the software users’ point of view. SoftwareReviews calls this insight the Net Emotional Footprint.

Inflectra SpiraTeam, with a Net Emotional Footprint of +91, performed well in many areas, specifically in vendor support and bug tracking and issue management. ALM works for Jira, with a Net Emotional Footprint of +90, earned top product in analytics and report, while earning high scores in ease of implementation, ALM integration, and automation. Azure DevOps, with a Net Emotional Footprint of +81, ranked top product in several areas, with the highest score in ease of implementation and workflow management.

In general, application lifecycle management software users were most satisfied with workflow management and agile work management– and were most dissatisfied with breadth of features, usability and intuitiveness, ease of data integration, and availability and quality of training.

About SoftwareReviews Data Quadrant Awards and Software Reports:
SoftwareReviews Data Quadrant Awards recognize outstanding vendors in the technology marketplace as evaluated by their users annually. Top vendors in a software category are eligible to receive Data Quadrant Gold Medals, provided their net-promoter scores meet the threshold for sufficiently high user satisfaction across four areas of evaluation: vendor capabilities, product features, likeliness to recommend, and vendor experience. In-depth product evaluation reports are available at http://www.softwarereviews.com.

About SoftwareReviews:
SoftwareReviews is a division of Info-Tech Research Group, a world-class IT research and consulting firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships.

By collecting real data from IT and business professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.

For more information, please contact:
Indrani Ray-Ghosal
Vice President, Communications & Brand
irayghosal@infotech.com
647.574.9559 (mob.)

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