Software Users Review Business Process Management Vendors for Satisfaction, Revealing Top Six Through SoftwareReviews

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Epiance, K2 BPM Software, Agiloft BPM, Nintex Promapp, Kintone, and Microsoft BizTalk Integration named champions in 2020 Emotional Footprint Awards.

Business Process Management Data Quadrant reveals top six leaders according to reviews by software users.

Overall, business performance management software users were most satisfied with vendors demonstrating reliability, and most disappointed in vendors’ tendency to over promise.

SoftwareReviews announces its 2020 Business Performance Management Emotional Footprint Award winners, as determined by software users, who feel that six software vendors in the recruiting space have provided them with exceptional customer experiences. According to users’ answers to questions focused on satisfaction, which have been crafted by seasoned IT industry analysts at Info-Tech Research Group, the vendor champions are:

  • Epiance
  • K2 BPM Software
  • Agiloft BPM
  • Nintex Promapp
  • Kintone
  • Microsoft BizTalk Integration

The Emotional Footprint Awards are showcased in a report of software reviews focused on vendor relationships with software users from the customer’s point of view. Overall, business performance management software users were most satisfied with vendors demonstrating reliability, and most disappointed in vendors’ tendency to over promise.

Epiance gained the number-one position overall with a net Emotional Footprint score of +98 and a perfect score in 21 areas. K2 BPM Software earned a net Emotional Footprint score of +94 and a perfect score in 12 areas. Agiloft BPM earned a net Emotional Footprint score of +85, and delighted its users in 18 areas. Nintex Promapp received a net Emotional Footprint score of +84 and a perfect score in four areas. Kintone earned a net Emotional Footprint score of +85, with a perfect score in two areas. Microsoft BizTalk Integration received a net Emotional Footprint score of +85 and delighted its users in 20 areas.

About the Emotional Footprint Diamond and Emotional Footprint Awards:
The Emotional Footprint Diamond illustrates the customer experience with software vendors, showing a complex relationship spanning procurement, implementation, service and support. The Net Emotional Footprint of a vendor is a result of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation, creating a powerful indicator of overall user feeling toward the vendor and its product from the software users’ point of view. The data published in the Emotional Footprint Diamond is collected from real end users through authentic software review surveys and meticulously verified for veracity. The survey uses standard net promoter scoring (positive percentage minus negative percentage) to arrive at the Net Emotional Footprint score. These skillfully crafted survey questions are informed by two decades of IT research and advisory.

Vendors with top user scores receive the Emotional Footprint Award. The Emotional Footprint Awards, an initiative proudly founded in 100% user-review data, is free of traditional components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

About SoftwareReviews:
SoftwareReviews is a division of Info-Tech Research Group, a world-class IT research and analyst firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships.
By collecting data from real IT and business professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.

For more information, please contact:
Leanne O’Brien
Director, Communications & PR
lobrien@infotech.com
1-888-670-8889 ext. 3409

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