Software Users Review Contract Lifecycle Management Vendors for Satisfaction, Revealing Top Three Through SoftwareReviews

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SAP Ariba, IBM Emptoris, Apttus CLM are named the 2020 Contract Lifecycle Management Data Quadrant gold medalists.

Contract Lifecycle Management Data Quadrant reveals top three leaders according to reviews by software users

In general, Contract Lifecycle Management software users were most satisfied with e-signature functionality, and were most dissatisfied with redlining

SoftwareReviews, a division of world-class IT research and consulting firm Info-Tech Research Group, has published its 2020 Contract Lifecycle Management Data Quadrant Awards, naming three vendors as Gold Medalists. The following vendors are leaders according to the feedback provided by their end users via SoftwareReviews’ comprehensive online survey. Vendors were rated on their product features, vendor capabilities, and the relationship with their software partner:

  •     SAP Ariba,
  •     IBM Emptoris,
  •     Apttus CLM,

What makes the SoftwareReviews Data Quadrant different? Inclusion of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation create a powerful indicator of overall user feeling toward the vendor and its product from the software users’ point of view. SoftwareReviews calls this insight the Net Emotional Footprint.

SAP Ariba, with a Net Emotional Footprint of +92, received high scores in many categories, specifically exceeding user expectations in usability and intuitiveness, ease of IT administration, e-signature, and searchable repository. IBM Emptoris, with a Net Emotional Footprint of +86, performed exceptionally well overall, receiving top product scores in clause management, contract authoring, obligation management, east of data integration, business value created, ease of implementation, quality of features, and availability and quality of training. Apttus CLM, with a Net Emotional Footprint of +94, received top product in vendor support, product strategy and rate of improvement, contract approval, integration, OCR support, and workflow.

In general, Contract Lifecycle Management software users were most satisfied with e-signature functionality, and were most dissatisfied with redlining.

About SoftwareReviews Data Quadrant Awards and Software Reports:
SoftwareReviews Data Quadrant Awards recognize outstanding vendors in the technology marketplace as evaluated by their users annually. Top vendors in a software category are eligible to receive Data Quadrant Gold Medals, provided their net-promoter scores meet the threshold for sufficiently high user satisfaction across four areas of evaluation: vendor capabilities, product features, likeliness to recommend, and vendor experience. In-depth product evaluation reports are available at http://www.softwarereviews.com.

About SoftwareReviews:
SoftwareReviews is a division of Info-Tech Research Group, a world-class IT research and consulting firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships.
By collecting real data from IT and business professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.

For more information, please contact:
Indrani Ray-Ghosal
Vice President, Communications & Brand
irayghosal@infotech.com
647.574.9559 (mob.)

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