Software Users Review Email Security Gateway Vendors for Satisfaction, Revealing Top Three Through SoftwareReviews

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Mimecast Secure Email Gateway, Barracuda Email Security Gateway, Symantec Email Security.cloud are named the 2020 Email Security Gateway (ESG) Data Quadrant gold medalists.

Email Security Gateway Data Quadrant reveals top three leaders according to reviews by software users

In general, Email Security Gateway (ESG) software users were most satisfied with hosted email support and anti-phishing and spear phishing, and were most dissatisfied with ease of customization.

SoftwareReviews, a division of world-class IT research and consulting firm Info-Tech Research Group, has published its 2020 Email Security Gateway (ESG) Data Quadrant Awards, naming three vendors as Gold Medalists. The following vendors are leaders according to the feedback provided by their end users via SoftwareReviews’ comprehensive online survey. Vendors were rated on their product features, vendor capabilities, and the relationship with their software partner:

Mimecast Secure Email Gateway

Barracuda Email Security Gateway

Symantec Email Security.cloud

What makes the SoftwareReviews Data Quadrant different? It includes aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation. This creates a powerful indicator of how software users truly feel about the vendor and its product. SoftwareReviews calls this insight the Net Emotional Footprint.

Mimecast Secure Email Gateway, with a Net Emotional Footprint of +89, has robust product strategy and rate of improvement, business value creation, and breadth of features, which includes anti-phishing and spear phishing, anti-spam and bulk email detection and reporting components. Barracuda Email Security Gateway, with a Net Emotional Footprint of +88, satisfied users for providing outstanding end user spam visibility and controls and ease of IT administration. Symantec Email Security.cloud, with a Net Emotional Footprint of +82, performed well overall, receiving top product in anti-malware behavioral detection, anti-malware signature detection, and ease of customization.

In general, Email Security Gateway (ESG) software users were most satisfied with hosted email support and anti-phishing and spear phishing, and were most dissatisfied with ease of customization.

About SoftwareReviews Data Quadrant Awards and Software Reports:
SoftwareReviews Data Quadrant Awards recognize outstanding vendors in the technology marketplace as evaluated by their users annually. Top vendors in a software category are eligible to receive Data Quadrant Gold Medals, provided their net-promoter scores meet the threshold for sufficiently high user satisfaction across four areas of evaluation: vendor capabilities, product features, likeliness to recommend, and vendor experience. In-depth product evaluation reports are available at http://www.softwarereviews.com.

About SoftwareReviews:

SoftwareReviews is a division of Info-Tech Research Group, a world-class IT research and consulting firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships.

By collecting real data from IT and business professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.

For more information, please contact:

Indrani Ray-Ghosal
Vice President, Communications & Brand
irayghosal@infotech.com
647.574.9559 (mob.)

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Indrani Ray-Ghosal
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