Managed File Transfer Emotional Footprint reveals top three champions according to reviews by software users.
In general, Managed File Transfer software users were most satisfied with vendors being reliable, and were most dissatisfied with vendors overpromising.
TORONTO (PRWEB) October 13, 2020
SoftwareReview s, a division of world-class IT research and consulting firm Info-Tech Research Group, has published its 2020 Managed File Transfer Emotional Footprint Awards, naming three vendors as champions. The following vendors are leaders according to the feedback provided by their end users via SoftwareReviews’ comprehensive online survey. Vendors were rated on the relationship with their software partner, along with the value provided by the software to the customer organization:
GoAnywhere MFT
Progress MOVEit
Globalscape EFT
What makes the SoftwareReviews Emotional Footprint different? It includes aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation. This creates a powerful indicator of how software users truly feel about the vendor and its product. SoftwareReviews calls this insight the Net Emotional Footprint.
GoAnywhere MFT, with a Net Emotional Footprint of +90, has performed exceptionally by constantly over-delivering to software users and leading other vendors in being altruistic, generous, and inspiring. Progress MOVEit, with a Net Emotional Footprint of +87, also performed remarkably across all categories, particularly in continually improving and including product enhancement. Globalscape EFT, with a Net Emotional Footprint of +83, impressed users by ranking as top product in 13 categories with perfect scores in integrity, security protection, enabling productivity, effectiveness, reliability, fairness, and trustworthiness.
In general, Managed File Transfer software users were most satisfied with vendors being reliable, and were most dissatisfied with vendors overpromising.
About SoftwareReviews Data Quadrant Awards and Software Reports:
SoftwareReviews Data Quadrant Awards recognize outstanding vendors in the technology marketplace as evaluated by their users annually. Top vendors in a software category are eligible to receive Data Quadrant Gold Medals, provided their Net Promoter Scores meet the threshold for sufficiently high user satisfaction across four areas of evaluation: vendor capabilities, product features, likeliness to recommend, and vendor experience. In-depth product evaluation reports are available at http://www.softwarereviews.com.
About SoftwareReviews:
SoftwareReviews is a division of Info-Tech Research Group, a world-class IT research and consulting firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships.
By collecting real data from IT and business professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.
For more information, please contact:
Indrani Ray-Ghosal
Vice President, Communications & Brand
irayghosal@infotech.com
647.574.9559 (mob.)