Software Users Review Privacy Program Management Vendors for Satisfaction, Revealing Top Four Through SoftwareReviews

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Proteus NextGen Data Privacy, SAS Personal Data Protection, OneTrust, and Informatica are named the 2020 Privacy Program Management Data Quadrant gold medalists.

Data Quadrant plots privacy program management vendors according to authentic software user reviews.

Data Quadrant plots privacy program management vendors according to authentic software user reviews.

In general, privacy program management software users were most satisfied with privacy information managers and privacy platform management

SoftwareReviews, a division of world-class IT research and consulting firm Info-Tech Research Group, has published its 2020 Privacy Program Management Data Quadrant Awards, naming four gold medalists based on excellent user reviews. The following vendors are leaders according to software users’ answers to some very interesting questions focused on user satisfaction, which have been crafted by seasoned IT industry analysts and backed by 22 years of IT research:

  • Proteus NextGen Data Privacy
  • SAS Personal Data Protection
  • OneTrust
  • Informatica

What makes the SoftwareReviews Data Quadrant different? Inclusion of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation create a powerful indicator of overall user feeling toward the vendor and its product from the software users’ point of view. SoftwareReviews calls this insight the Net Emotional Footprint.

Proteus NextGen Data Privacy, with a Net Emotional Footprint of +96, has scored top product in 14 out of 21 categories, performing exceptionally well in ease of data integration, privacy platform management, activity monitoring, assessment management, privacy information managers. SAS Personal Data Protection, with a Net Emotional Footprint of +81, earned high scores in usability and intuitiveness and ease of IT administration and earned top product for de-identification pseudonymity. OneTrust, with a Net Emotional Footprint of +87, ranked top product in providing outstanding vendor support, business value, and website scanning. Informatica, with a Net Emotional Footprint of +79, satisfied users in many areas, having done particularly well with ease of data integration.

In general, privacy program management software users were most satisfied with privacy information managers, and privacy platform management – and were most dissatisfied with ease of customization.

About SoftwareReviews Data Quadrant Awards and Software Reports:
SoftwareReviews Data Quadrant Awards recognize outstanding vendors in the technology marketplace as evaluated by their users annually. Top vendors in a software category are eligible to receive Data Quadrant Gold Medals, provided their net-promoter scores meet the threshold for sufficiently high user satisfaction across four areas of evaluation: vendor capabilities, product features, likeliness to recommend, and vendor experience. In-depth product evaluation reports are available at http://www.softwarereviews.com.

About SoftwareReviews:
SoftwareReviews is a division of Info-Tech Research Group, a world-class IT research and consulting firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships.

By collecting real data from IT and business professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.

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Leanne O'Brien
@SW_Reviews
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