Software Users Review Security Incident and Event Management Vendors for Satisfaction, Revealing Top Four Through SoftwareReviews

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LogPoint, Fortinet FortiSIEM, Splunk Enterprise, IBM QRadar are named the 2020 Security Incident and Event Management Data Quadrant gold medalists.

Security Incident and Event Management Data Quadrant reveals top four leaders according to reviews by software users.

In general, Security Incident and Event Management software users were most satisfied with the quality of included features, and were most dissatisfied with the availability and quality of training.

SoftwareReviews, a division of world-class IT research and consulting firm Info-Tech Research Group, has published its 2020 Security Incident and Event Management Data Quadrant Awards, naming four vendors as Gold Medalists. The following vendors are leaders according to the feedback provided by their end users via SoftwareReviews’ comprehensive online survey. Vendors were rated on their product features, vendor capabilities, and the relationship with their software partner:

LogPoint

Fortinet FortiSIEM

Splunk Enterprise

IBM QRadar

What makes the SoftwareReviews Data Quadrant different? It includes aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation. This creates a powerful indicator of how software users truly feel about the vendor and its product. SoftwareReviews calls this insight the Net Emotional Footprint.

LogPoint, with a Net Emotional Footprint of +95, has scored top product in many categories, specifically exceeding user expectations in threat intelligence and vendor support. Fortinet FortiSIEM, with a Net Emotional Footprint of +88, performed well overall, receiving high scores in security threat viability and ease of data integration. Splunk Enterprise, with a Net Emotional Footprint of +88, satisfied users with its correlation and data enrichment capabilities. IBM QRadar with a Net Emotional Footprint of +85, earned very high scores in analytics and reporting, incident management and remediation, and ease of data integration.

In general, Security Incident and Event Management software users were most satisfied with the quality of included features, and were most dissatisfied with the availability and quality of training.

About SoftwareReviews Data Quadrant Awards and Software Reports:
SoftwareReviews Data Quadrant Awards recognize outstanding vendors in the technology marketplace as evaluated by their users annually. Top vendors in a software category are eligible to receive Data Quadrant Gold Medals, provided their Net Promoter Scores meet the threshold for sufficiently high user satisfaction across four areas of evaluation: vendor capabilities, product features, likeliness to recommend, and vendor experience. In-depth product evaluation reports are available at http://www.softwarereviews.com.

About SoftwareReviews:

SoftwareReviews is a division of Info-Tech Research Group, a world-class IT research and consulting firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships.

By collecting real data from IT and business professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.

For more information, please contact:

Indrani Ray-Ghosal
Vice President, Communications & Brand
irayghosal@infotech.com
647.574.9559 (mob.)

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Indrani Ray-Ghosal
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