SoftwareReviews Announces 2021 Benefits Administration Software Leaders

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basys Benefits Administration, COBRAGuard, Gusto, Zenefits are the 2021 Benefits Administration Data Quadrant Award Leaders

SoftwareReviews Announces 2021 Benefits Administration Software Leaders

In general, Benefits Administration software users were most satisfied with the breadth of features – and were most dissatisfied with claims management.

SoftwareReviews, a division of world-class IT research and consulting firm Info-Tech Research Group, has published its 2021 Benefits Administration Data Quadrant Awards, naming four vendors as Gold Medalists. The following vendors are leaders according to the feedback provided by their end users via SoftwareReviews’ comprehensive online survey. Vendors were rated on their product features, vendor capabilities, and the relationship with their software partner:

  • basys Benefits Administration
  • COBRAGuard
  • Gusto
  • Zenefits

What makes the SoftwareReviews Data Quadrant different? This isn’t your standard review process. We include aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation to create a powerful indicator of overall user feeling toward the vendor and its product – all from the software users’ point of view. We call this insight the Net Emotional Footprint.

With a Net Emotional Footprint of +100, basys Benefits Administration scored top product in many categories, including exceeding user expectations, breadth of features, and ease of IT administration. COBRAGuard, with a Net Emotional Footprint of +99, was recognized for contribution and payment tracking, regulatory compliance, self service portal, and usability and intuitiveness. Gusto, with a Net Emotional Footprint of +99, ranked strongly on claims management and self service portal. Zenefits, with a Net Emotional Footprint of +90, excelled in benefits administration, provider management, user and enrollment management, product strategy and rate of improvement.

In general, Benefits Administration software users were most satisfied with the breadth of features – and were most dissatisfied with claims management.

About SoftwareReviews Data Quadrant Awards and Software Reports:
SoftwareReviews Data Quadrant Awards recognize outstanding vendors in the technology marketplace as evaluated by their users annually. Top vendors in a software category are eligible to receive Data Quadrant Gold Medals, provided their net-promoter scores meet the threshold for sufficiently high user satisfaction across four areas of evaluation: vendor capabilities, product features, likeliness to recommend, and vendor experience. In-depth product evaluation reports are available at https://www.softwarereviews.com.

About SoftwareReviews:
SoftwareReviews is a division of Info-Tech Research Group, a world-class IT research and consulting firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships. By collecting real data from IT and business professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.

For more information, please contact:  
Carmi Levy   
Director, Public Relations, Info-Tech Research Group   
clevy@infotech.com
519.859.6458

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