SoftwareReviews Announces Enterprise Search Data Quadrant Award Winners

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X1 Search, Sinequa, and Lucidworks are 2021 Enterprise Search Data Quadrant Awards Gold Medalists

X1 Search, Sinequa, and Lucidworks are 2021 Enterprise Search Data Quadrant Awards Gold Medalists

In general, Enterprise Search software users were most satisfied with results weighting and sorting as well as location-based notification – and were most dissatisfied with social network awareness.

SoftwareReviews, a division of world-class IT research and consulting firm Info-Tech Research Group, has published its 2021 Enterprise Search Data Quadrant Awards, naming three vendors as Gold Medalists. According to the feedback provided by their end users via SoftwareReviews’ comprehensive online survey, the following vendors are leaders in this market category. Vendors were rated on their product features, vendor capabilities, and the relationship with their software partner:

 X1 Search
Sinequa
Lucidworks

What makes the SoftwareReviews Data Quadrant different? This isn’t your standard review process. We include aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation to create a powerful indicator of overall user feeling toward the vendor and its product – all from the software users’ point of view. We call this insight the Net Emotional Footprint.

“Enterprise Search used to be a ‘nice-to-have' capability – when the amount of electronic content was relatively small and the structured data was not even thought to be searchable. Now the amount and complexity of digital content has grown to such an extent that even the best possible information organization cannot assure user access to it within the required time,” said Igor Ikonnikov, research director, Info-Tech Research Group. "Enterprise Search is the only way to effectively find the required data in massive data lakes and lakehouses. It is becoming ubiquitous across all interfaces used to access structured and unstructured data – without the need to switch applications/systems. Search engines have become much smarter, but they still require cognitive input from humans for information classification and organization.”

X1 Search, with a Net Emotional Footprint of +91, scored top product in exceeding user expectations in audio and video analytics, content aggregation and indexing, optical character recognition, and vendor support. Sinequa, with a Net Emotional Footprint of +76, excelled in product strategy and rate of improvement, content aggregation and indexing, and multiformat support. Lucidworks, with a Net Emotional Footprint of +70, ranked strongly on ease of customization, business value created, content analytics, and ease of integration.

In general, Enterprise Search software users were most satisfied with results weighting and sorting as well as location-based notification – and were most dissatisfied with social network awareness.

About SoftwareReviews Data Quadrant Awards and Software Reports:
SoftwareReviews Data Quadrant Awards recognize outstanding vendors in the technology marketplace as evaluated by their users annually. Top vendors in a software category are eligible to receive Data Quadrant Gold Medals, provided their net-promoter scores meet the threshold for sufficiently high user satisfaction across four areas of evaluation: vendor capabilities, product features, likeliness to recommend, and vendor experience. In-depth product evaluation reports are available at https://www.softwarereviews.com.

About SoftwareReviews:
SoftwareReviews is a division of Info-Tech Research Group, a world-class IT research and consulting firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships. By collecting real data from IT and business professionals, the SoftwareReviews methodolofy produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.

For more information, please contact:  
Carmi Levy   
Director, Public Relations, Info-Tech Research Group   
clevy@infotech.com
519.859.6458

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