SoftwareReviews Announces the Winners of its Payroll Software Data Quadrant Awards

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UKG Pro, Ceridian Dayforce, and Intuit Payroll are named the 2021 Payroll Software Data Quadrant gold medalists.

Payroll Software

Payroll Software Data Quadrant reveals top three leaders according to reviews by software users.

In general, Payroll Software users were most satisfied with direct deposit – and were most dissatisfied with ease of customization.

SoftwareReviews, a division of world-class IT research and consulting firm Info-Tech Research Group, has published its  2021 Payroll Software Data Quadrant Awards, naming three vendors as Gold Medalists. According to SoftwareReviews’ comprehensive end-user online survey – which measures product features, vendor capabilities, and software partner relationships – the following vendors are leaders in their category:    

  • UKG Pro (formerly Ultimate Software UltiPro)
  • Ceridian Dayforce
  • Intuit QuickBooks 

What makes the SoftwareReviews Data Quadrant different? We include aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation to create a powerful indicator of overall user feeling toward the vendor and its product – all from the software users’ point of view. We call this insight the Net Emotional Footprint.

UKG Pro (formerly Ultimate Software UltiPro), with a Net Emotional Footprint of +80, received high scores in vendor support, ease of data integration, and compensation management. Ceridian Dayforce, with a Net Emotional Footprint of +75, ranked strongly on tax form preparation, self service portal, and direct deposit. Intuit QuickBooks, with a Net Emotional Footprint of +85, was recognized for business value created, ease of IT administration, ease of customization, ease of implementation, and accounting systems interface.

In general, Payroll Software users were most satisfied with direct deposit – and were most dissatisfied with ease of customization.  

About SoftwareReviews Emotional Footprint Awards and Software Reports: 
SoftwareReviews Emotional Footprint Awards recognize outstanding vendors in the technology marketplace as evaluated by their users annually. Top vendors in a software category are eligible to receive Emotional Footprint Gold Medals, provided their net-promoter scores meet the threshold for sufficiently high user satisfaction across four areas of evaluation: vendor capabilities, product features, likeliness to recommend, and vendor experience. In-depth product evaluation reports are available at

About SoftwareReviews: 
SoftwareReviews is a division of Info-Tech Research Group, a world-class IT research and consulting firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships. By collecting real data from IT and business professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.

For more information, please contact:   
Carmi Levy    
Director, Public Relations, Info-Tech Research Group   

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