In general, endpoint protection software users were most satisfied with dynamic malware detection.
TORONTO (PRWEB) July 23, 2020
SoftwareReviews, a division of world-class research and advisory firm Info-Tech Research Group, has published its 2020 Endpoint Protection Data Quadrant Awards, naming four gold medalists in the space:
- Malwarebytes EDR
- Webroot Endpoint Protection
- Sophos Endpoint Protection
- Avast Business
- Microsoft Defender
These five software vendors have provided their users with exceptional customer experiences according to users’ answers to questions focused on satisfaction, which have been crafted by seasoned IT industry analysts. Inclusion of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation create a powerful indicator of overall user feeling toward the vendor and its product from the software users’ point of view. SoftwareReviews calls this insight the Net Emotional Footprint.
Malwarebytes EDR, with a Net Emotional Footprint of +91, has performed exceptionally in all areas, scoring the highest in usability and intuitiveness, dynamic malware protection, and centralized management. Webroot Endpoint Protection, with a Net Emotional Footprint of +84, did particularly well with users for ease of implementation and cross-platform support. Sophos Endpoint Protection, with a Net Emotional Footprint of +83, scored highest for its centralized management portal. Avast Business, with a Net Emotional Footprint of +85, earned its highest score for ease of implementation. Microsoft Defender, with a Net Emotional Footprint of +82, earned its highest score for ease of IT administration and ease of implementation.
In general, endpoint protection software users were most satisfied with dynamic malware detection – and were most dissatisfied with forensics.
About SoftwareReviews Data Quadrant Awards and Software Reports:
SoftwareReviews Data Quadrant Awards recognize outstanding vendors in the technology marketplace as evaluated by their users annually. Top vendors in a software category are eligible to receive Data Quadrant Gold Medals, provided their net-promoter scores meet the threshold for sufficiently high user satisfaction across four areas of evaluation: vendor capabilities, product features, likeliness to recommend, and vendor experience. In-depth product evaluation reports are available at http://www.softwarereviews.com.
SoftwareReviews is a division of Info-Tech Research Group, a world-class IT research and consulting firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships.
By collecting real data from IT and business professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.