South Bend Clinic Goes Live with DocASAP to Meet the Surging Demand for Telemedicine Services

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The largest multi-specialty healthcare clinic in Indiana leverages DocASAP’s patient access and engagement platform to schedule virtual visits and broaden access to care.

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“While fueled by the COVID-19 crisis, telemedicine adoption will only continue to grow to meet patient demand for timely access to care as we move to a ‘New Normal,’” said Puneet Maheshwari, co-founder and CEO of DocASAP.

DocASAP, the industry's most advanced patient access and engagement platform for health systems, health plans and physician groups, today announced that its online scheduling solution is now live for telemedicine virtual visits at South Bend Clinic. In response to COVID-19 and the subsequent spike in demand for telemedicine services, DocASAP’s secure, scalable platform enables South Bend Clinic to streamline access to quality care in a safe setting and enhance the patient experience. The solution also enables South Bend Clinic to broaden access to care through third-party digital channels, including payers, to facilitate patient acquisition.

“As leaders in patient-centered, physician-led, coordinated care, it’s our responsibility to ensure our patients have access to the right care at the right time,” said Kelly Macken-Marble, CEO of South Bend Clinic. “The current health pandemic created an urgent need for virtual visits, and we knew that we needed to quickly adopt online scheduling to meet the growing demand. We were up and running with DocASAP’s online scheduling solution in less than two weeks, including integration with our practice management system. We are pleased with how quickly we were able to streamline access to virtual care and can now offer online scheduling through payer digital channels.”

DocASAP’s online scheduling solution helps healthcare providers and health plans respond to the growing need for on-demand and in-advance virtual visits. Virtual visits are expected to reach more than one billion by the end of 2020, according to Forrester. DocASAP’s patient access and engagement platform enables frictionless access to care by navigating patients and members to the right provider and setting -- like virtual care, urgent care or physician office visits -- at the right time. The platform enables real-time, accurate scheduling for patients seeking care through provider websites and popular third-party digital channels like health plan portals and apps. Staff at the point of care and call center agents can also schedule on a patient’s behalf, improving access and care coordination. The advanced platform captures and automates each providers' unique scheduling rules, ensuring accurate patient-provider matching. Additionally, DocASAP’s complete platform accommodates multiple visit reasons, specialties and subspecialties, complex workflows, provider questions and integrates with all practice management systems.

“While fueled by the COVID-19 crisis, telemedicine adoption will only continue to grow to meet patient demand for timely access to care as we move to a ‘New Normal,’” said Puneet Maheshwari, co-founder and CEO of DocASAP. “By navigating patients to the right provider and setting at the right time, we can help create a better patient experience, improve outcomes and reduce costs. We look forward to expanding our partnership with South Bend Clinic and supporting their mission of improving the health of their patients and community.”

South Bend Clinic will be presenting on how they successfully implemented online scheduling for telemedicine during a webinar titled, “Telemedicine: The New Normal in Accessing Care,” on Wednesday, May 20, from 1:00 p.m. -2:00 p.m. ET. For more information on the webinar and to register visit, https://bit.ly/telemedicine-webinar-docasap.

About South Bend Clinic
South Bend Clinic has been providing health care to the Indiana community since 1916. Today, its 150 physicians span primary care and 28 specialties with more than 350,000 visits annually. The clinic’s longevity is a testament to the quality care it provides and its ability to stay relevant in a rapidly evolving healthcare world.

About DocASAP
DocASAP provides the industry’s most advanced patient access and engagement platform for health systems, health plans and physician groups. DocASAP empowers organizations to direct patients to the optimal provider and care setting at the right time throughout their access journey, helping improve outcomes, reduce costs and create a better patient experience. Backed and promoted in the market by Aetna, Optum and UnitedHealthcare, DocASAP builds unique payer-provider connections with an eye toward simplified access, increased care compliance and improved population risk management. For more information, visit http://docasap.com or follow on Twitter @DocASAP.

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Amanda Corey
GMG (For DocASAP)
202-494-0098
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Kenny Brooks
DocASAP
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