Traditional ticketing systems are multi-step processes that are overly-complicated, dragging on productivity. The modern workplace demands fast, personalized access to knowledge and services.
SAN FRANCISCO (PRWEB) July 10, 2019
Spoke, the modern internal ticketing system built for today’s forward-thinking companies, is expanding its platform with AI-enabled workflows. The announcement came today in front of a live audience of international executives at the VentureBeat Transform AI Summit in San Francisco. Spoke Co-founder and CEO Jay Srinivasan was invited to present the new workflows, highlighting the platform’s ability to streamline ticketing systems and significantly improve workplace productivity.
“The modern workplace demands fast, personalized access to knowledge and services,” said Srinivasan. “Traditional ticketing systems are multi-step processes that are overly-complicated, dragging on productivity. The new workflows from Spoke allow support teams to help people faster without forcing people down unnecessarily complicated steps, so everyone has more time to get more things done.”
With the new features, Spoke users can work with even greater ease across the organization; teams can collaborate on cross-functional tasks such as on-boarding and approvals with minimal set-up. Tasks can take advantage of existing assignment rules, and can be completed from Slack, email, and web. Customers using tasks and workflows benefit from Spoke’s rapid learning capabilities, meaning support teams don’t have to manually intervene to kick off a workflow.
Spoke’s continued investment in its world-class Slack integration means that more teams — such as Facilities, Legal, and Finance — can easily be looped in via chat and assigned tasks, all without leaving Slack. Meanwhile, core support teams like IT, HR, and Enablement can track and follow progress and report on results with powerful in-app analytics. Companies can capture and track more requests, while continuing to deliver automated self-services across multiple teams. Currently 80% of customers use Spoke across more than one team; with this added functionality, customers can respond to requests from teams throughout the organization, cultivating even better cross-functional collaboration.
The foundation of Spoke’s intelligence continues to be its unparalleled self-service knowledge base. Spoke’s personalized AI capabilities gives teams “last-mile information” by taking user profile attributes into account, like location, department, and employment status. This way, employees don’t have to be given generic policies and information, but rather the detailed information most relevant to them.
Spoke was built from the ground up to power the on-demand workplace by delivering immediate access to knowledge and support, inside of Slack and beyond. Spoke’s AI answers the repetitive questions employees ask, so support teams can focus on more meaningful tasks. Spoke curates content across a company’s tools to provide a unique knowledge base that uses search instead of hierarchy. Inside of Spoke, support teams get the full context about each request and the person making it. The company is headquartered in San Francisco, and has received funding from Greylock Partners, Accel Partners and other top-tier investors.