SpotLight Troubleshooting Solution Now Supports Airlines Operating the Boeing 737NG Aircraft

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New pre-configured diagnostic database for ATP CaseBank's guided troubleshooting application means a lower cost and time to deploy for operators of the world’s most popular aircraft.

ATP CaseBank®, a leading provider of information services and software solutions for the aviation industry, officially announced the launch of a pre-configured version of its SpotLight® troubleshooting application to support Boeing 737NG aircraft. Originally designed for sale through an OEM, the SpotLight solution has guided troubleshooting and promoted knowledge-sharing amongst mechanics on multiple aircrafts and engines, including the Airbus A220, Gulfstream corporate aircraft, and off-board troubleshooting for Lockheed Martin’s F35 Lightning II. This is the first fleet-specific configuration designed to be used by and sold directly to commercial airlines.

SpotLight is a guided troubleshooting application that helps technicians diagnose the problem more accurately and presents the right solution to ensure a first-time fix. It consists of a diagnostic reasoning engine that operates on a database of known failure modes for a given type of equipment. For OEM clients, these databases were curated specifically for their engine or airframe needs. The reasoning engine guides technicians through the process of diagnosing any problem, comparing the symptoms entered by the technician to the dedicated solution database, so that SpotLight presents the right option to fix or resolve the current issue.

For the SpotLight 737NG Service, the reasoning engine is the same, but the diagnostic database comes pre-configured with the known failure modes for the aircraft. This allows it to be deployed faster than a custom-built database, which was traditional for other SpotLight configurations in the past. Further, it allows any commercial airline operating a Boeing 737NG to gain access to this application, putting more control into the hands of the airline in terms of how they troubleshoot and manage the data related to their fleet of aircraft.

“It was a client of our ChronicX® repetitive defect analysis solution who asked about SpotLight’s capabilities for a specific fleet of their aircraft” noted Dr. Mike Profit, Chief Product Officer at ATP CaseBank. “With one of the largest fleets of Boeing 737NG aircraft in operation globally, they wanted the ability to streamline troubleshooting as well as share knowledge amongst their various teams of technicians. So, we got to work in building a SpotLight database with every possible solution for fixing a Boeing 737NG. The result was a curated and sophisticated off-the-shelf troubleshooting solution for this workhouse aircraft, with essentially zero implementation time for customers.”

The SpotLight solution uses a customized case-based reasoning engine to guide the troubleshooting process in a more effective and efficient manner. By incorporating time, cost, and the frequency of all potential root causes, the Spotlight application presents mechanics with the most logical troubleshooting path through an easy to use question and answer interface. SpotLight also includes expert tips on how to perform tests, and links to the airline’s AMM, wiring diagrams, and other maintenance documents to ensure a mechanic has everything needed to complete the troubleshooting quickly and accurately.

With the first launch customer having successfully completed the onboarding phase and exceeding their return on investment targets, new and existing customers of ATP CaseBank operating a fleet of Boeing 737NG aircraft may now add this application to their existing products. They can learn more by speaking with their dedicated Customer Success Manager or Account Executive.

About ATP CaseBank

ATP CaseBank is a global information services and software company focused on making flying safer and more reliable. Our content division offers a suite of reference content, airworthiness, diagnostics and reliability services that optimize aircraft availability and operational compliance. Our software division provides troubleshooting, reliability, and defect trend analysis tools that help engineering and service teams accelerate equipment repair, increase uptime, reduce warranty costs, and improve product support and performance. The company has deployed solutions worldwide to support multiple Fortune 100 companies. As a global company, ATP CaseBank has more than 6,700 customers in 137 countries, with almost 50 years of experience in the information services and software industries.

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Bridget Lewis
since: 10/2009
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