SSI Selects Goliath Technologies to Proactively Troubleshoot and Document Citrix End-User Experiences

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Goliath Technologies, a leader in end-user experience monitoring and troubleshooting software, announced today a new partnership with SSI, a global IT and cloud managed service provider. Goliath adds SSI to its growing list of managed service partners which includes HCL, Tech Mahindra, MTM, DXC, and many others. Service providers turn to Goliath when looking for purpose-built tools that can help them deliver high-performing end-user experiences across Citrix and VMware Horizon environments.

SSI selects Goliath to troubleshoot and report on remote end-user experience issues

"Goliath’s solutions provide insights into end-user behavior and documents performance metrics around logon times, session performance, and application availability." Scott Urofsky, Chief Technology Officer of SSI

Goliath adds SSI to a growing list of managed service partners

Goliath Technologies, a leader in end-user experience monitoring and troubleshooting software, announced today a new partnership with SSI, a global IT and cloud managed service provider. Goliath adds SSI to its growing list of managed service partners which includes HCL, Tech Mahindra, MTM, DXC, and many others. Service providers turn to Goliath when looking for purpose-built tools that can help them deliver high-performing end-user experiences across Citrix and VMware Horizon environments.

SSI originally turned to Goliath to help their customers understand how the end-user experience has changed since their employees started working from home due to COVID-19. Goliath offers specific functionality that measures and correlates data across the Citrix delivery infrastructure and end-user experience. Goliath’s End-User Productivity Report tracks how much time workers are active in a Citrix session and what applications they are using. Data from this report helps organizations make strategic decisions to better support employees while working from home.

Scott Urofsky, Chief Technology Officer of SSI, shares, “Our customers are asking for visibility to understand if their end users have access to the right tools to be productive while working from home. Goliath’s solutions provide insights into end-user behavior and documents performance metrics around logon times, session performance, and application availability. This data helps our clients better understand users’ experiences on Citrix in order to make better business decisions.”

SSI supports more than 10,000 Citrix users, enabling them to successfully and securely work from any location. Goliath’s products help SSI exceed customer performance expectations for end users and further establishes SSI’s commitment to supporting customers with secure mobility solutions.

“We are very pleased that SSI has selected Goliath Technologies to support their go-to-market services and strategy. Our value to service providers goes beyond technology as we understand and support their overall business and economic models,” says Thomas Charlton, Chairman and CEO of Goliath Technologies. “Our program provides the necessary resources and access to software that makes it possible for MSP partners to deliver exceptional user experiences across their Citrix and VMware Horizon environments.”

About SSI
SSI is a leading provider of managed IT services and cyber security services in the United States. The company’s products and services include Managed IT Services, Cyber Security Services, Network & Data Security, Backup & Disaster Recovery, Cloud Managed Services, Hosted Desktop, Hosted Applications, Virtualization/Migration, Network Engineering, Mobile Device Management, Virtual CIO, Office 365, and VOIP Phones. SSI is headquartered in Philadelphia, with and has data centers in Pennsylvania and Nevada, and supports organizations world-wide. Learn more by calling 800-774-9935 or visiting ssi-net.com.

About Goliath Technologies
Goliath Technologies offers end-user experience monitoring and troubleshooting software, with embedded intelligence and automation, that enables IT pros to anticipate, troubleshoot, and document performance issues regardless of where workloads, applications, or users are located. By doing so, Goliath helps IT break out of reactive mode, and into proactive mode. Customers include Universal Health Services, NorthBay Healthcare, Penn National Insurance, Bank of America, American Airlines, Office Depot, Tech Mahindra, Pacific Life, Xerox, HCL, and others. Learn more about how we empower proactive IT at goliathtechnologies.com.

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Nicole Connell
@GoliathSolution
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