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SSON Research & Analytics Releases 2023's Top 20 Most Admired Shared Services Organizations & Global Business Services


News provided by

SSON

Sep 12, 2023, 09:30 ET

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Top 20 Most Admired SSO/GBS receive recognition based on SSON's annual benchmarking study

NEW YORK, Sept. 12, 2023 /PRNewswire-PRWeb/ -- SSON Research & Analytics, the global analytics center of the Shared Services & Outsourcing Network (SSON), has released the winners of its seventh annual benchmarking study, Top 20 Most Admired Shared Services Organizations (SSOs) and Global Business Services (GBS). The award recognizes the achievements of Shared Services and GBS professionals globally and aims to celebrate the exceptional performance of leading brands in the industry.

The winners of the Top 20 Most Admired SSO/GBS were selected through a rigorous evaluation process. They earned their accolades by first being identified as admired SSO/GBS through a comprehensive analysis of cross-channel data from SSON such as SSON Impact Awards, the World's Best GBS Award, past top 20 winners, recommendations from SSON Judging Faculty and SSON Global Advisory Board. Subsequently, they further distinguished themselves by excelling in an extensive benchmarking study that evaluated their organization's profile and performance benchmarks.

The aggregated data from the study, now published on SSON Research & Analytics' platform, offers an invaluable opportunity for the SSON community to benchmark its performance, celebrate areas of excellence, and identify opportunities for improvement.

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"Since its inception seven years ago, the Top 20 initiative has evolved into one of the most highly sought-after sources of SSO/GBS benchmarking data, garnering immense interest within the SSON community," said Syazana Lim, Senior Analyst and Head of Product, SSON Research & Analytics. "This year, we refined our selection process, redefining the criteria for shortlisting companies that are held in high esteem by their peers in industry. As a result, we received almost double the number of applications compared to previous years. After a thorough evaluation of the data, we identified 20 SSO/GBS that demonstrated unparalleled excellence across their organizational set-up and operational metrics, earning them the prestigious title of the Top 20 Most Admired SSO/GBS for 2023."

The organizations recognized as the Top 20 Most Admired SSO/GBS for 2023 are:

  • British Telecom
  • Coca-Cola Bottlers Business Services
  • dsm-firmenich
  • Flex
  • Ingram Micro
  • Johnson & Johnson
  • JTI
  • Kimberly Clark Corporation
  • Lexmark
  • Mars
  • PepsiCo
  • Philips
  • Qatar Airways
  • Shell plc
  • Siemens
  • SLB
  • Takeda Business Solutions
  • Tenaga Nasional Berhad
  • Tesco
  • Woolworths Group

New this year: British Telecom, Coca-Cola Bottlers Business Services, Ingram Micro, Shell plc, SLB.

Special mention goes out to these SSO/GBS for being part of the Top 20 list for four years or more: Johnson & Johnson, Kimberly Clark Corporation, Mars, PepsiCo, and Tesco.

The Benchmarking Study
The Top 20 Most Admired SSO/GBS initiative is a by-invitation only performance study for SSO/GBS that are held in high esteem by the SSON global community. Invited SSO/GBS are evaluated based on their service delivery model, digital ecosystem, key achievements and performance benchmarks.

The Top 20 benchmarking report showcases the aggregated data of the Top 20 winners including the top quartile, median benchmark, and bottom quartile for 63 metrics across these nine categories: Attrition, Automation, General Finance, HR & Talent, Order to Cash (O2C), Payroll, Procure to Pay (P2P), Record to Report (R2R), and Travel & Expense. Both global and regional breakdowns are available in the full analysis.

The full report is available for purchase and included in an SSON Research & Analytics subscription. Results of the study are also available in our interactive benchmarking tool – the Metric Benchmarker. Highlights of the aggregated benchmarking data are available for free.

About SSON
SSON is the largest and most established community of shared services, global business services, and outsourcing professionals in the world. Established in 1999, SSON recognized the revolution in business support services as it was happening and realized that a forum was needed through which practitioners could connect on a regional and global basis. SSON operates under four distinct pillars - SSON Digital, SSON Research & Analytics, SSON Events, and Global Business Services Training & Certification.

About SSON Research & Analytics
SSON Research & Analytics is SSON's global data analytics center, and your premier resource for all the metrics, benchmarks and insight that affect your Shared Services operations. The SSON Research & Analytics platform provides data-driven intelligence via access to a library of research studies and four data tools: Metric Benchmarker, City Cube, Intelligent Automation Universe and the Shared Services Atlas. Learn more at http://www.sson-analytics.com

Media Contact

Kaitlin Mansour, SSON, 1 (810) 397-5267, [email protected], ssonetwork.com

SOURCE SSON

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