MADISON, Wis. (PRWEB) July 31, 2020
State was recently honored by leading industry trade press and associations for its innovative use of technology as well as its commitment to supporting the receivables management industry.
Receivables Advisor Magazine recently named State a “Top 10 Innovative Agency” for our work in developing an omni-channel communication platform to better assist patients. In July 2020 State also was honored by the American Collector’s Association International (ACA) with its “All In” award for State’s work in educating legislators at both the state and national level.
As we collectively respond to a global pandemic with the accompanying economic crisis, it is critical that patients have the ability to communicate with their providers to best understand the myriad of flexible payment options and expanded financial assistance available to them. State has worked with numerous legislators to share how we are providing compassionate, empathetic care to assist patients through this difficult time. As some in congress have proposed stopping all collections calls, State has shared how an inability to communicate with their healthcare providers to discuss financial options would harm, not help patients.
“The people at State Collection Service exemplify the spirit, morals and ethics of what it means to help consumers while at the same time serving their clients. They are most deserving of this years All In Award and we appreciate the example they set for the accounts receivable management industry,” Mark Neeb, chief executive officer of ACA International.
As the pandemic continues to rage on, patients may defer or simply forego necessary medical care if they are unaware of the financial options and assistance available. If patients are unaware of the financial assistance programs, it may add stress to the patient and their family from a financial burden that is unnecessary. It is in the patients’ best interest to be able to freely communicate with their healthcare providers.
“State believes passionately that patients need the ability to discuss all of their financial options with their healthcare provider, especially during this turbulent time,” said Tim Haag, president of State. “We continue to invest time and effort in educating state and national legislators to avoid unintended consequences where patients are harmed by well-meaning legislation.”
Additionally, ACA awarded State Account Executive Beth Conklin with its “Fred Kirschner Award” in recognition of the more than 125 training sessions she has provided. State is honored that its staff and executives are frequently asked to share information and train others in our field. We are committed to providing exceptional patient care that is compliant with all relevant regulations and are pleased to share our expertise with colleagues.
State improves the financial picture for healthcare providers by delivering increased financial results while ensuring a positive patient experience. Rooted in a tradition of ethics, integrity and innovation since 1949, State uses data analytics to drive performance and speech analytics with ongoing training to ensure patient satisfaction. A family-owned company now in its third generation of leadership, State assists healthcare organizations with services spanning the complete revenue cycle including Pre-Service Financial Clearance, Early Out Self-Pay Resolution, Insurance Follow-Up and Bad Debt Collection. To learn more visit: http://www.statecollectionservice.com.