SAN FRANCISCO, May 16, 2019 /PRNewswire-PRWeb/ -- SuccessHACKER, the company behind SuccessCOACHING, the leading Customer Success training and certification program, announced today the launch of its Open Learning initiative. The Open Learning initiative is the next step in SuccessHACKER's ongoing mission to make comprehensive training for Customer Success professionals more accessible.
SuccessHACKER will enhance its industry-leading SuccessCOACHING training programs by opening its platform to subject-matter experts, content creators, course authors and Customer Success ecosystem vendors, providing them with a platform to share their knowledge and empower the next generation of Customer Success professionals. To accelerate the course creation process, Open Learning offers curriculum development and course authoring support from the SuccessHACKER learning and development team.
"As a course author, I love the SuccessCOACHING learning platform and programs because they enable me to share my hard-won insights and 20+ years of experience with a larger community of motivated learners," said Toby Lucich, CEO of Return Leverage. "I've enjoyed the collaboration and coaching that the learning and development team at SuccessHACKER have provided me. Together, we took the topics I'm most passionate about and designed easy-to-apply content for an audience I might otherwise not have access to reach."
The Open Learning initiative empowers traditional and non-traditional educators alike, giving them the reach and authority to provide quality education to global users who wish to develop in-demand skills that will help them accelerate their Customer Success careers.
The demand for highly-skilled Customer Success Managers is growing at a rate that outstrips the growth of the existing pool of talent. This growth is creating tremendous opportunities for new job seekers just entering the market and seasoned professionals interested in changing their career path. The challenge these aspiring Customer Success professionals face is one of skill acquisition; the Customer Success Manager role requires both hard and soft skills, as well as technical expertise that can be difficult to acquire.
"Until today, no one learning solution existed that could support the extensive learning requirements of Customer Success professionals and organizations around the world. The Open Learning initiative changes that," said Todd Eby, CEO and Co-Founder of SuccessHACKER. "Our goal is to create a central hub for all Customer Success learning content. This program, combined with our SuccessCOACHING learning platform and deep understanding of Customer Success and the skills needed by its practitioners, uniquely positions us to bring this vision to life."
Additional information on the Open Learning initiative, including how to join the program, can be found at successcoaching.co/teach.
About SuccessHACKER
SuccessHACKER is a leading Customer Success Management advisory firm that helps high-growth technology companies increase customer lifetime value, lower customer acquisition costs and improve customer satisfaction by providing specialized consulting, recruiting, training and coaching services. Founded in 2016, with offices in San Francisco, Atlanta and Portland, SuccessHACKER provides services for Customer Success leaders and individual practitioners, including a free online Customer Success community and SuccessCOACHING, the premier Customer Success Manager training and certification program.
For more information, visit successhacker.co or connect with SuccessHACKER on Twitter (@Success_Hacker), LinkedIn (linkedin.com/company/SuccessHacker), and Facebook (facebook.com/thesuccesshacker).
SOURCE SuccessHACKER
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