SAN FRANCISCO, May 21, 2019 /PRNewswire-PRWeb/ -- SuccessHACKER, the company that created SuccessCOACHING, the leading Customer Success training and certification program, today announced the launch of Learn, an education partner program designed from the ground up to make it easier for Customer Success technology providers to empower their customers through education.
Learn delivers Customer Success Manager certification and training programs and a partner success team to support Customer Success technology providers as they partner with SuccessHACKER to provide education that will accelerate their customers' Customer Success strategy. Founding Learn partners include: Amity, Catalyst, ChurnZero, ClientSuccess, CustomerSuccessBox and Strikedeck.
"We are thrilled to continue to expand our relationship with SuccessHACKER, [and] joining their Learn education partner program will help us to offer an expanded range of Customer Success training offerings that will greatly benefit our customers," said Dave Blake, Founder/CEO of ClientSuccess. "This partnership program enables us to provide our customers a valuable resource that will help them to accelerate their Customer Success strategy."
Learn is designed to help partners to expand their catalog of Customer Success training offerings for their customers. Learn offers all partners:
- Launch Training and Certification Program - Access to an online, role-based training program for Customer Success Managers that can be provided to their customers.
- Open Learning for Partners - Access to the SuccessCOACHING learning platform where partner training offerings can be showcased for their customers in a public or access-controlled environment.
- Support for tailored Learning Pathways - Partner-specific learning pathways that enable custom tailored learning experiences designed to meet their customers' needs, powered by the SuccessCOACHING learning platform.
- Learn Preferred - Access to preferred pricing on SuccessCOACHING educational programs that they can extend to their customers and prospects.
"Education is a crucial element when you are building a culture of Customer Success. The ability to provide our customers with industry-leading training that focuses on strong and proven fundamentals and best practices will help us accelerate that transformation with our customers, and will provide their teams with the knowledge and skills that they need to deliver the outcomes their customers require," said Blake. "SuccessHACKER is a market leader in Customer Success education, and we look forward to working with them to expand our educational offerings for our customers."
Customer Success teams are maturing, and the industry is growing at a rapid pace, but professional development is still an area where companies are chronically underinvesting, and this has an impact on their ability to execute their Customer Success strategy. With the access provided by Learn, partners can empower their customers to accelerate the maturity of their organization and provide professional development opportunities that were previously unavailable to their teams.
"Learn was created to solve a growing challenge that we saw Customer Success organizations facing. Everyone we spoke to wanted to invest in their team, but budget demands and the need to focus on hiring to keep pace with a growing customer base made it difficult," said Todd Eby, CEO & Co-founder of SuccessHACKER. "With Learn, we are making it easy for our partners to offer their customers access to an education program that will empower them and accelerate the development of their most valuable resource: the people that power their Customer Success strategy and delivery."
Additional information on the SuccessCOACHING Learn education partner program, and how to join the program, can be found at successcoaching.co/learn.
About SuccessHACKER
SuccessHACKER is a leading Customer Success Management advisory firm that helps high-growth technology companies increase customer lifetime value, lower customer acquisition costs and improve customer satisfaction by providing specialized consulting, recruiting, training and coaching services. Founded in 2016, with offices in San Francisco, Atlanta and Portland, SuccessHACKER provides services for Customer Success leaders and individual practitioners, including a free online Customer Success community and SuccessCOACHING the premier Customer Success Manager training and certification program.
For more information, visit successhacker.co or connect with SuccessHACKER on Twitter (@Success_Hacker), LinkedIn (linkedin.com/company/SuccessHacker), and Facebook (facebook.com/thesuccesshacker).
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