CANCÚN QUINTANA ROO, Mexico (PRWEB) June 10, 2020
When the COVID-19 quarantine began in Mexico by federal decree at the end of March 2020, Sunset World Group began to design a new way to operate its six hotels in Cancun and the Riviera Maya, creating the Sunset World Safe Stay™ program for the "new normal".
With a large investment, Sunset World Group digitized most of its services and created the new "Sunset World Check-in" app, so that its members and guests can check-in before arriving to their hotel, preventing crowds in the lobby that could expose them to unnecessary contact with other people. Another app allows them to order food and drinks from their room, the pool or their beach bed.
In addition, the menus in all restaurants were digitized, so that they can be consulted from the app with a QR code located on the tables. To choose a dish, the diner simply touches it and it is sent directly to the kitchen. The waiter is present, of course, at a safe distance, in case they require something else.
"Adapting to the 'new normal' requires something different for everyone. We think that all the changes we are making are very positive and will add comfort and satisfaction for our members and guests," said Annie Arroyo, Sunset World Group Brand and Communication Corporate Director. "It is quite a challenge for hotels because by definition they are centers of social coexistence, but we are committed to continuing our dedication to service by offering our members and guests safe options for their stay,” she pointed out.
Sunset World Group is a family-owned Mexican company and a leader in the hospitality industry, offering authentic and unforgettable vacation experiences in Cancun and the Riviera Maya. It was founded more than 30 years ago and has grown to offer four resorts, world-class travel services, amenities and a diverse network of operational and marketing solutions that focus on providing the best vacation experiences for its Members and guests. From cultural excursions to water sports, the Members of Sunset World are never far from their next great adventure.