Survey and Feedback Platform Calibrater Health Launches Calibrater Performance Insights for Urgent Care Businesses

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Calibrater Performance Insights uses automation to drive patient understanding, improving the patient experience and taking organizational performance to new heights.

Calibrater Health, the leading feedback management platform for multi-unit healthcare businesses, announced today the launch of Calibrater Performance Insights, designed specifically for urgent care. A breakthrough in data-driven patient understanding, Calibrater Performance Insights uses automation to drill down to the core of the patient experience, providing a real-time, multi-level analysis of a wide array of interactions that contribute to overall patient satisfaction and clinical outcomes.

Processes that need improvement can be hard to accurately identify through mere intuition or surface-level data. Armed with Calibrater Performance Insights, however, organizations can laser-target these opportunities and build an action plan.

“Providers know that listening to patients is critical, yet finding meaning in feedback data remains difficult,” said Tim Dybvig, CEO of Calibrater Health. “Using Calibrater Performance Insights, urgent care centers can go beyond simply collecting patient data to finding actionable wisdom that transforms their business. This is a key step in developing an effective strategy for service recovery and marketing.”

Fueled by advanced algorithms, Calibrater Performance Insights can break down patient feedback and performance data into a multitude of categories, topics, and positive and negative sentiments. Topic examples include Provider Attitude, Reception Attitude, Prescription Issues, and Billing Issues.

Furthermore, organizations can take advantage of robust benchmark data included in the tool. With this data, organizations can not only stack up their performance to industry peers in several categories, but also use it internally to compare their individual locations’ performance on a site-by-site basis. This data can be accessed by region, and changes in the data can be examined over time.

Calibrater Health launched the beta version of Performance Insights in August 2019 and is thrilled to release the full version of this powerful feature today. To learn more about Calibrater Performance Insights, visit

About Calibrater Health

Calibrater Health's AI-powered tools help distributed healthcare organizations improve customer service and team culture to accelerate business growth. We send short text-message surveys after every patient visit, and our purpose-built platform uses machine learning to mine that valuable feedback for actionable insights targeted to the specific needs of your business. Start using our platform today and never miss another chance to repair a patient relationship, improve your team, and grow your healthcare business. Learn more at

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Molly Kramer
since: 07/2014
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