The recognition highlights how Blue Ocean connects people strategy with operational performance and client expectations, and how it is preparing its teams as AI and automation change contact center work.
HALIFAX, Nova Scotia, Nov. 13, 2026 /PRNewswire-PRWeb/ -- Blue Ocean Contact Centers today announced that Susan Preiss, Senior Vice President of People and Business Operations, has been named one of Manage HR Canada magazine's Top 10 People & Culture Leaders in Canada 2026. Her profile, "From Multiple Lenses to One Clear View," highlights how she connects workforce decisions with operational performance and client expectations.
Preiss brings experience across project management, client services, change management and people leadership. At Blue Ocean, workforce strategy is designed around client needs and employee success, with recruiting, onboarding, workforce planning, leadership development, performance management and training standards all connected to operational readiness.
At Blue Ocean, employee experience isn't viewed separately from client or customer experience. Capable, engaged employees who understand their role and have the tools, training and authority to do it well are better positioned to deliver the experience clients expect. That connection between people experience and business performance influences how Blue Ocean approaches everything.
"Our promise to employees is that their time at Blue Ocean should be time well spent," Preiss told Manage HR Canada. "That means creating opportunities to learn, contribute, grow and understand how their work connects to something bigger."
The profile also looks at how Preiss is preparing Blue Ocean's people for continuous change. As AI-driven tools, automation, analytics and workforce optimization change the nature of contact center work, she sees these technologies as enablers that can give employees more room for problem-solving and relationship building. To support that, Blue Ocean is strengthening its learning frameworks, setting consistent training standards, building change management into learning and helping leaders guide their teams with confidence.
"The question isn't people or technology," she said. "It's how we use technology to make people more effective, more adaptable and better able to focus on the human connections that matter."
The full profile is available on the Manage HR Magazine website.
About Blue Ocean Contact Centers
Blue Ocean Contact Centers is a privately owned customer experience partner headquartered in Halifax, Nova Scotia. Since 1994, Blue Ocean has helped leading brands create better customer experiences by bringing together exceptional people, smart technology and proven CX expertise. Blue Ocean designs solutions around each client and delivers them across multiple geographies, providing the right combination of talent, quality, scale and value while maintaining one consistent standard of excellence. With senior leaders who stay close to the work and a commitment to continually improving both the customer experience and the value delivered, Blue Ocean offers a more flexible, personal alternative to the traditional one-size-fits-all outsourcing model. Blue Ocean is PCI-compliant and SOC 2 certified. Learn more at blueocean.ca.
Media Contact
Kim Campbell, Blue Ocean Contact Centers, 1 902-220-5438, [email protected], https://blueocean.ca/
SOURCE Blue Ocean Contact Centers
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