Sycurio™, a global leader in seamless and secure payment experiences for contact centers, today announced significant market momentum, including double-digit growth for the third consecutive quarter and a significant expansion in key enterprise verticals.
GUILDFORD, United Kingdom and BOSTON, May 15, 2025 /PRNewswire-PRWeb/ -- Sycurio™, a global leader in seamless and secure payment experiences for contact centers, today announced significant market momentum, including double-digit growth for the third consecutive quarter and a significant expansion in key enterprise verticals.
Expanding interest in Sycurio.Digital payment security solutions that can be implemented across every channel – including agentless transactions such as SMS, email, and AI chatbots and voicebots – contributed to the company's momentum. A staggering 78% of the new bookings are realized from new customers.
In addition to attracting new customers, Sycurio achieved a 99% retention rate, demonstrating the strength of its current client base, particularly those that rely on Sycurio to streamline secure payment processes, enhance agent efficiency, reduce average handling time (AHT), and improve first call resolution (FCR).
"We are experiencing significant market momentum, both directly and through our partners, especially as industries embrace digital transformation and AI initiatives," said Denise Parker, CEO of Sycurio. "This growing demand underscores the customer trust in our expertise to help build future-proof solutions."
This expertise was particularly notable ahead of the March 31 deadline for PCI DSS version 4 standards to become fully mandatory. This impacted all organizations that handle cardholder data, across live agent voice calls and chats as well as digital engagement channels. Organizations that utilize Sycurio's patented payment method experienced reduced operations costs surrounding PCI DSS compliance – and significant mitigation of fraud risk.
"We are excited by the exceptional talent that continues to fuel our business growth," Parker said. "As we expand, we remain committed to strengthening our teams with top-tier talent. This evolution is a testament to our long-term vision of positioning Sycurio at the forefront of secure transactions across all live and automated payment channels."
Looking ahead, Sycurio's teams are focused on driving growth in emerging channels, such as AI-powered payments, that will boost efficiency through reimagined customer and agent experiences.
"Our continued momentum is a direct reflection of the incredible talent and culture we foster at Sycurio," Parker said. "With industries accelerating their digital transformation, we are committed to building a future-ready workforce – one that is agile, collaborative, and dedicated to delivering secure transactions."
About Sycurio™
Sycurio is a global leader in secure, frictionless payment solutions that empower enterprises to enhance customer experience and simplify compliance. Its patented cloud-based technologies protect sensitive data across all customer interactions and channels, ensuring compliance with industry standards like PCI DSS while reducing fraud risk and strengthening trust. Founded in 2009 as Semafone, Sycurio supports organizations in over 50 countries across five continents, partnering with leading brands worldwide. Backed by major investor Livingbridge, Sycurio continues to pioneer solutions that make payments secure and seamless. Learn more at www.sycurio.com.
Media Contact
Michelle Tilton, Sycurio, 1 857-302-7377, [email protected], www.sycurio.com
SOURCE Sycurio
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