T2 Tech Group Further Aligns Virtual Customer Service Business Practice to Support COVID-19 Vaccine Administration

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Leading Technology Consulting Firm Leverages Virtual Customer Service and Patient Scheduling Practice to Support Coronavirus Test and Vaccination Scheduling in Preparation for Nationwide Distribution

T2 Flex

Following a successful acquisition and launch of patient scheduling service offerings to support hospitals with COVID-19 testing in August, T2 Tech Group is further aligning its flexible workforce solutions practice, T2 Flex, to now support nationwide vaccine administration. The demand for patient care over the next several months is expected to be overwhelming, with CVS Health announcing it will administer vaccines on an appointment-only basis and others sure to follow.

T2 Flex is well-positioned to support the impending need, already proving successful in implementing a flexible workforce solution to meet the surge demand earlier this year by managing thousands of calls a day to schedule COVID-19 testing appointments during one of the first critical influx periods. A key differentiator that empowers T2 Flex to handle large projects effectively is its innovative performance management platform that delivers real-time insights to patient scheduling services, including the ability to optimize workflows, gauge patient satisfaction and ensure HIPAA compliance.

“Our healthcare system is at a critical mass and the demand for vaccines will require an unprecedented human need in terms of scheduling,” says Jim Rockenbach, Chief Strategy Officer at T2 Tech. “An expected requirement for most patients is to have a COVID-19 test prior to receiving the vaccination. That translates to three different appointments to be scheduled, per individual, to receive the initial test, the first booster, and the second vaccination within 21-28 days. The scheduling execution must be flawless and T2 Flex has the ability to provide a service that not only will alleviate the strain on hospital and clinical scheduling teams, but also align with their systems to maintain protocols and deliver exemplary patient support.”

T2 Flex leverages an on-shore, skilled remote workforce that gives hospitals, primary care physicians, and urgent care centers the ability to be proactive and prepared to administer testing and vaccinations to those critically in need – including frontline workers and healthcare professionals.

With a commitment to keeping jobs in the U.S., T2 Flex aims to increase its workforce by another 65 percent before the year’s end. Customer service professionals interested in the remote employment opportunity with T2 Flex are encouraged to visit the online application or email recruitment@t2flexforce.com.

Kevin Torf, co-founder and managing partner, added: “I’m incredibly proud of the impact our T2 Tech team is making on so many lives. We’re not only offering flexible workforce solutions to support our healthcare clients and their patients with the impending surge of scheduling needs, we’re also providing a highly valuable service to individuals to receive their vaccinations, and we’re offering employment opportunities to qualified customer service professionals across the U.S. Since August of this year, we have doubled our U.S. employee headcount, expanded our coding capabilities for healthcare and hospital systems, and we’re now expanding into additional industry verticals that require complex remote administrative, call center and business process outsourcing services. We’re taking our proven processes, tools, technology and talent to bring enormous value to organizations and make a meaningful difference.”

T2 Flex’s key to success is in its people, processes, tools and proprietary technology platform that allow its remote workforce team to deliver the highest level of productivity with the highest quality of service. T2 Flex manages the hiring, training and operational oversight of a dedicated virtual customer service business that can flex up and down according to clients’ specific needs, and specifically targets the most complex call center needs to be handled by its proven, experienced team of professionals.

For more about T2 Flex and its service offerings, visit: https://welcome.t2techgroup.com/t2-flex-your-solution-for-scheduling-covid-19-vaccinations.

About T2 Tech Group
T2 Tech Group is a leader in the practical application of technology for healthcare and a range of other industries. Since 2006, T2 Tech has consistently delivered quality consulting and management advisory services to business executives and IT leaders. The T2 Tech team balances business and IT needs, uses a proven agile methodology, oversees projects from assessment to post-implementation, and practices transparency in everything they do. For additional information, visit: t2techgroup.com, or visit T2 Tech Group on Facebook, Twitter and LinkedIn.

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Selena Reyes
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