TaskUs Invests in Conversational AI to Support WFH Initiatives and to Prepare Rapid Hiring Ramp-up

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The digital-minded customer experience giant has spent recent weeks taking preemptive steps to adapt their operations for the government-mandated lockdown while preparing its global expansion plan.

TaskUs is preparing every one of their new hires for their return to work in a post-pandemic world

TaskUs is preparing every one of their new hires for their return to work in a post-pandemic world

We wanted to create a friendly experience that would help relieve our candidates of some of the anxiety generated by the pandemic

TaskUs has been an industry leader when it comes to adapting and protecting their employees in the midst of the COVID-19 pandemic. Using innovative automation technology, the company is gearing up to add thousands of headcount in the coming weeks and is preparing every one of them for their return to work in a post-pandemic world.

The company which employs thousands of knowledge workers globally, with offices in the U.S, Philippines, India, Mexico, and Greece, anticipated that the lockdown measures would have a devastating economic impact and acted swiftly to mitigate it. Having personalized conversations with tens of thousands of associates and job seekers in a few days is beyond the capabilities of any recruitment team, which is where technology came to the rescue. In partnership with recruitment automation specialist Talkpush, TaskUs developed Lizzy, a conversational AI able to answer questions on company policies, health and safety concerns, WFH programs, and which will prepare its workforce for the largest re-mobilization in the company’s history.

In the process, TaskUs will be creating thousands of new jobs and helping domestic economies return to normalcy faster. “We wanted to retain the same level of accessibility and responsiveness as before, but at a scale, we had never done before,” said Carmela Sais, TaskUs VP of Recruitment for Southeast Asia. “We also wanted to create a friendly experience that would help relieve our candidates of some of the anxiety generated by the pandemic.” TaskUs has taken other measures to relieve stress and cope with the consequences of COVID-19. To that end, the company went door-to-door delivering computers and other electronics so that their employees could set up their home offices.

The results have been remarkable:

  • 95+% of their clients have approved our WFH model with temporary waivers.
  • Over 97% of frontline employees across the globe are successfully working from home TODAY
  • >95% of their Southeast Asia production capacity is currently back online with a WFH model.
  • 100% of North America, European and India capacity is online and available for WFH.
  • Hiring is still going on globally (through virtual interviews) to fulfill growing client demand.

This initiative demonstrates that with the right tech stack and strategy, large employers can adapt to new WFH practices in a matter of weeks, and in the process help to accelerate the recovery of the economy.

About TaskUs
At TaskUs, we promise four things: people, process, technology and transformational growth. As a progressive, new-age outsourcer, we are flexible, agile and quick to respond to clients’ shifting needs. People are our passion and our power. With a unique focus on growth, we sit at the intersection of people and technology to deliver deep expertise in cloud-based digital customer services. We don’t want just to support a client’s business – we want to improve its customer experience, spark innovation and drive revenue through results.
Taskus.com

About Talkpush
Talkpush is the leading recruitment automation platform. Hiring is about starting conversations; and Talkpush is on a mission to level up the recruitment experience. The way people communicate is ever-changing and talent acquisition needs to change with it. We empower candidates by getting their voices heard; and we delight recruiters with technology that lets them talk directly with the right talent faster.
http://www.talkpush.com

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pia riquelme
Talkpush
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