ST. GEORGE, Utah, April 3, 2019 /PRNewswire-PRWeb/ -- TCN, Inc., the leading provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today that TMC, a global, integrated media company, named TCN's Cloud Contact Center Platform as a 2019 CUSTOMER Product of the Year Award winner, presented by CUSTOMER magazine.
"We are proud to be recognized as a market leader in the contact center industry as we continue to innovate and enhance our technology offerings to meet the business needs of our customers," said Terrel Bird, CEO and co-founder of TCN. "With nearly two decades of experience in communications technology, TCN continues to help companies become and remain personalized, perceptive, proactive, and progressive enough to engage the consumer of today and of tomorrow."
TCN's Cloud Contact Center Platform is a robust solution that provides unparalleled service and connection between enterprises, contact centers, collection agencies and its customers. Over the last year, TCN has expanded its communications technology with new features to its contact center platform such as speech analytics, enhanced compliance tools and omnichannel offerings. With TCN Speech Analytics, contact centers can ensure quality customer service by monitoring and analyzing 100 percent of its calls. Additionally, the platform enables businesses to conduct outbound communication campaigns via voice, text and/or email to reach customers at their leisure and on their preferred channel.
The 2019 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.
"On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor TCN with a 2019 Product of the Year Award," said Rich Tehrani, CEO, TMC. "Its Cloud Contact Center Platform solution has proven deserving of this elite status and I look forward to continued innovation from TCN in 2019 and beyond."
The 21st Annual Products of the Year Award winners will be published in CUSTOMER magazine online and on TMCnet.
About TCN
TCN is a leading provider of cloud contact center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its "always-on" cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing. For more information, visit http://www.tcn.com/ or follow on Twitter @tcn.
TMC's CUSTOMER Magazine
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.
SOURCE TCN
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