FISHERS, Ind., and SANTA MONICA, Calif. (PRWEB) April 14, 2020
Today, Edify Labs (edify.cx), the software company that’s redefining the way businesses manage customer engagement and cross-team collaboration, announced that Telecom Consulting Group (TCG), a national master agency, has joined the Edify Channel Partner Program as a Master Agent. With more than 4,000 agents across the country, TCG brings unparalleled reach and three decades of expertise to the partnership.
“We are excited to be partnered with Edify and are looking forward to doing some really big things together. Their product set is unique with their APIs and integration capabilities, which allows our partners to turn customers up quickly,” said Dan Pirigyi, Partner at TCG.
Edify Huddle is the only platform that unites contact center (CC), unified communications (UC), and real-time communications (CPaaS/API) functionality in a single, cloud-native software solution that lets users move seamlessly among channels within one conversation. This frictionless transfer capability gives agents the ultimate flexibility to serve customers faster and more completely from a single pane of glass. Edify Huddle Basic delivers unified business communications for $10 per user/month. Edify Huddle ML delivers comprehensive cloud-native omnichannel business communications with machine learning for $7 per user/day.
“Part of our growth strategy is to partner with organizations that have a great reputation in the industry and an established presence across the country, but also have a lean-forward approach when it comes to the adoption of cloud technology. That is the exact reason we’re excited to announce this partnership with Master Agent TCG,” said J.P. Dundas, Edify Vice President, Channel Sales & Alliances. “We can’t wait to start working with TCG partners to educate them on how our product can help their customers change the way they communicate to maximize the customer experience.”
Dundas, part of Channel Partners’ Top Gun 51, which recognizes a new generation of channel executives, joined Edify in February.
Telecom Consulting Group is a National Master Agency based out of Fort Lauderdale, FL and has been in business for 30 years. TCG has over 4000 nationwide agents and 18 channel managers across the country and offers over 150 different carrier options for their agents to sell. They specialize in COAX cable, Metro Ethernet, Hosted VoIP, PRI, Analog lines, dynamic T1's, SIP, 3G/4G Wireless Internet, security services, and numerous Cloud services. TCG gives their agents access to the best in breed Cable Companies, CLEC's, LECs, Hosted VoIP Carriers, and Security Products. At TCG we support all business from our partners whether a single POTS, small COAX account, all the way to large multi-location customers.
About Edify Labs, Inc.
Edify connects businesses with customers and employees with each other. The company’s Business Communications as a Service (BCaaS) platform, Huddle, is the only one uniting contact center (CC), unified communications (UC), and real-time communications platform (API) functionality in a single, cloud-native software solution that lets users move seamlessly among channels within one conversation. Edify removes all the risk of using its cloud-based platform with five free users forever, global availability, real-time redundancy, usage-based pricing, and a 100% SLA uptime guarantee. Learn more at edify.cx.