Tethr is providing unique, business-changing insights every day that are driving top and bottom-line improvements to companies as they improve their customer experience. - Ralph de la Vega
AUSTIN (PRWEB) June 23, 2020
Tethr, the leading AI-powered conversational intelligence platform for listening enterprises has announced that veteran telecommunications-industry executive Ralph de la Vega has joined its Advisory Board. De la Vega, who has led some of the largest companies in the world, brings a broad set of expertise to Tethr as the company continues its rapid growth. Currently the founder and chairman of the De La Vega Group, de la Vega focuses his efforts on investing in and advising entrepreneurial startups.
“Ralph’s background as an innovative leader with some of the largest and most influential companies in the world is impressive,” said Gary Clark, Tethr’s CEO. “We’re thrilled to add his voice and perspective to our business and are confident his experience will be invaluable as we accelerate our growth.”
De la Vega is the former Vice Chairman of AT&T Inc. and CEO of Business Solutions & International. In that capacity, he had overall responsibility for the company’s integrated Business Solutions group, which at the time served more than 3.5 million business customers in nearly 200 countries and territories, including nearly all of the world’s Fortune 1000 companies. He also had overall responsibility for AT&T’s wireless business operations in Mexico and DIRECTV in Latin America.
Previously, he was President and CEO of AT&T Mobile and Business Solutions, where he had overall responsibility for the company’s wireless and business services operations. Before that, he was President and CEO of AT&T Mobility and held numerous executive positions, including COO of Cingular Wireless and President of BellSouth Latin America where he was responsible for wireless operations in 11 countries in the region.
De la Vega serves on the boards of American Express Company, New York Life Insurance Company and Amdocs Corporation, among others. He is the former Chairman of Junior Achievement Worldwide and continues to serve on its board. He is also the author of the best-selling book Obstacles Welcome: Turn Adversity to Advantage in Business and Life (Thomas Nelson, 2009).
“As organizations struggle to close the gap between their customers’ expectations of a quality customer experience and the actual experience they deliver, the Tethr platform is providing unique, business-changing insights every day that are driving top and bottom-line improvements,” said de la Vega. “I look forward to working with the Tethr team and helping the company continue its momentum enabling businesses to unlock powerful insights from their customer conversations.”
The addition of de la Vega to the Tethr Advisory Board comes at a time when the company is experiencing tremendous momentum in the customer experience and customer service markets. Bolstered by recent product innovations such as the Tethr Effort Index, the market’s first and only machine-learning-based predictive Customer Effort score, Tethr is enabling organizations to drive substantive improvements to sales conversion, customer experience, customer loyalty and operational efficiency.
Tethr’s vision is a world where every company listens, and every customer is heard. Tethr is a cloud-based conversation intelligence platform that combines powerful AI, machine learning and over a decade of customer experience and sales research to surface contextual insights from phone calls and other customer interactions. Customers are using Tethr to quickly, easily and accurately turn large amounts of unstructured voice of customer conversation data into insights that fuel smarter decisions and improved business performance, enabling them to become Listening Enterprises. For more information, visit tethr.com and follow Tethr on LinkedIn and Twitter.