CloudHesive, an Amazon Web Services Premier Consulting partner and Managed Services Provider, announced today the rebranding of its Dextr Flex platform. Dextr Flex, the industry's next generation Contact Center as a Service (CCaaS) platform powered by Amazon Web Services (AWS), is now ConnectPath CX.
FORT LAUDERDALE, Fla., Feb. 8, 2023 /PRNewswire-PRWeb/ -- With the rebranding of Dextr Flex to ConnectPath CX, we aim to demonstrate the commitment to the evolution of the platform and the obsession we have for our customers. ConnectPath CX delivers a unique, easy-to-use, contact center solution backed by CloudHesive, a committed Amazon Connect premiere partner, obsessed with customer success and continued innovation in the contact center space.
Powered by Amazon Web Services, ConnectPath CX is an omnichannel CCaaS platform that is available on the AWS Marketplace and billed using a pay-per-use, consumption-based model. ConnectPath CX enhances the ever-expanding capabilities of Amazon Connect and the Amazon Web Service eco-system by accelerating time-to-value and maximizing business impact. Customers can deploy ConnectPath CX and Amazon Connect within minutes with zero downtime, interruptions, and limited engineering expertise. The powerful combination of ConnectPath CX and CloudHesive's extended investment in the Amazon Connect contact center space provides customers with world-class agent management, contact center operations, and reporting capabilities for their Amazon Connect deployments.
"Dextr Flex becoming ConnectPath CX is an evolutionary milestone for the platform. We leverage decades of experience in cloud services and solutions to accelerate the capabilities and support we provide to our Dextr Flex customers in the contact center space. ConnectPath CX has evolved over the last several months to be a highly scalable, feature rich platform backed by world-class service and support," - Jim Walker, CEO of CloudHesive.
Today, customers demand next-generation capabilities. ConnectPath CX brings additional feature functionalities to the agents, supervisors, and support staff by building on top of the Amazon Web Services eco-system and CloudHesive's managed support and professional services. ConnectPath's omnichannel capabilities include features such as enhanced agent call control, tiered call dispositioning, call recording, call transcriptions, supervisor dashboards, reporting and analytics, SMS and MMS functionality, CTI integrations to Salesforce and other CRMs, webhooks to ancillary applications and multiple languages.
ConnectPath's team is focused on building the most robust next generation platform for the global Small, Mid-sized and Enterprise customer. "The CloudHesive team helped us with some challenges we were facing with Amazon Connect. The ConnectPath CX platform provides incredible features that enhance the Amazon Connect offering," stated Dakota Hourie , an employee of a large insurance company.
If you are looking for the next-generation, pay for what you use, low-code no-code, omni-channel contact center solution please feel free to reach out to us at [email protected]
Visit our website at http://www.connectpath.cx or http://www.cloudhesive.com
About CloudHesive:
CloudHesive is an Amazon Web Services Premiere Consulting Partner and a leading provider of cloud solutions, offering a unique combination of services, support, and software to reduce "time to value." As an AWS Premier partner, we are experts launching businesses to new heights in the cloud by providing the freedom to focus on what they do best while we handle the undifferentiated heavy lifting. CloudHesive services customers in the Americas and beyond from its headquarters in Fort Lauderdale, FL with satellite offices in Santiago-Chile, Bogota-Colombia, and Buenos Aires-Argentina.
For more information please visit: http://www.cloudhesive.com
About ConnectPath:
ConnectPath, formerly known as Dextr Flex, is an omni-channel Contact Center as a Service (CCaaS) platform that leverages Amazon Connect and the Amazon Web Services eco-system to provide a next-generation contact center as a service (CCaaS) solution. It is supported and operated under CloudHesive.
For more information on ConnectPath please visit http://www.ConnectPath.cx
Media Contact
Sales Team, CloudHesive, +1-800-860-2040, [email protected]
SOURCE CloudHesive
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