The Northridge Group, a women-owned management consulting firm specializing in contact center operations, customer experience, and business process improvement, has appointed Jill Billhorn and Ami Zumkhawala-Cook to its Executive Advisory Board. Billhorn, a former Senior Vice President at CDW, brings extensive experience in commercial sales, strategic solutions, and sales operations. Zumkhawala-Cook, a seasoned healthcare executive, most recently served as COO at Hamilton Health and has led transformation initiatives across major healthcare institutions. These appointments reflect Northridge's commitment to advancing women leaders and strengthening its strategic vision with proven, high-level expertise.
ROSEMONT, Ill., May 6, 2025 /PRNewswire-PRWeb/ -- The Northridge Group, an award-winning, women-owned management consulting firm with deep expertise in contact center operations, process redesign, and customer experience (CX), proudly announces the appointment of Jill Billhorn and Ami Zumkhawala to Executive Advisory Positions.
Prior to her role as an Executive Advisor with The Northridge Group, Jill Billhorn served as Senior Vice President of Commercial Sales for CDW until 2024. She was responsible for all aspects of revenue and profit generation across the small business and corporate customer landscape in the U.S., including sales force strategy, structure, goals, operations, and training and development. She also helped lead the integration of large CDW acquisitions and the implementation of impactful sales automation and infrastructure upgrades.
Additionally, Billhorn served in multiple executive management roles including Vice President, Strategic Solutions Sales for CDW, where she was responsible for developing and enabling the go-to-market strategy for solutions and services across both the corporate and public businesses, as well as Vice President of the East Region and of the Small Business Segment.
Ami Zumkhawala-Cook brings more than 15 years of executive leadership in healthcare operations, transformation, and compliance across hospitals, healthcare systems, and federally qualified health centers (FQHCs). Most recently, she served as Chief Operating Officer for Hamilton Health, a multi-site FQHC serving Central Pennsylvania. She led enterprise-wide transformation initiatives focused on performance optimization, workforce stabilization, and access expansion.
Prior roles include Director, Penn State Children's Hospital; Administrative Director of Hospital Operations at Geisinger Holy Spirit Health in Camp Hill, PA; Operations Director for Geisinger Holy Spirit's Neuroscience program; and Chief Compliance & Privacy Officer for Holy Spirit Health System, where she consistently drove system-wide improvements in patient care delivery, operational integration, and strategic growth.
"We are pleased to collaborate with Jill and Ami," stated Joni Arison. "Their extensive leadership experience and diverse backgrounds will introduce innovative ideas, new connections, and opportunities to enhance our market position. Furthermore, their appointments reflect our ongoing commitment to supporting accomplished women leaders and recognizing their exceptional skills."
Media Contact
Mary Guccione, The Northridge Group, 1 (847) 692-2288, [email protected], https://northridgegroup.com/
SOURCE The Northridge Group
Share this article