The Client Success Center is just one more way that we are creating a streamlined process that makes it possible for our clients to stay more in control of their claim and, therefore, experience less stress.
WAKEFIELD, Mass. (PRWEB) June 11, 2020
The Advocator Group, a nationwide disability advocacy and disability insurance services organization, a subsidiary of Brown & Brown, Inc. (NYSE: BRO), announced today the release of its new Client Success Center, a client portal which allows for deeper connection between the advocacy firm and its clients, as well as for greater client visibility into claim progress.
The Advocator Group represents disabled individuals in their pursuit of Social Security disability benefits, which can be a long and complex process. Clients’ ability to be fully up to date on their claim status, and to contribute key information to their files, is essential to a successful relationship with their representatives and, ultimately, a greater likelihood of an award of disability benefits.
The firm initially introduced a portal for clients in 2015 to address client interest in more digitally-based communication. Consistent with the firm’s commitment to the client experience and the highest quality of advocacy, the release represents a significant investment to improve the portal’s usability, as well as overall look and feel.
The Client Success Center allows clients to exchange messages and questions with their advocates and the ability to see a full history of communication via the portal. There are simplified tools for uploading files, such as medical records or correspondence from Social Security. Clients can also update their files with current contact information and submit the names and contact details for treating physicians and other providers. The portal operates within a highly secure Salesforce platform and is fully integrated with The Advocator Group’s claim management software, allowing for seamless transfer of data between the systems.
Michael Shunney, Chief Executive Officer of The Advocator Group, comments, “There is nothing more important to us as advocates than the experience of our clients. Our clients are facing significant challenges, dealing with disabling conditions, and the inability to work. As an organization, our entire focus is on easing their burdens and allowing them to focus on what is important – their health and their families. The Client Success Center is just one more way that we are creating a streamlined process that makes it possible for our clients to stay more in control of their claim and, therefore, experience less stress.”
“We are constantly evaluating and improving our processes and the technology that enables the vital work that we do,” notes Nelson Acosta, Vice President of Technology for The Advocator Group. “We were dedicated to creating a user experience in the Client Success Center that was second to none, and we are excited to engage with clients in this new platform.”
Clients of The Advocator Group who wish to access the Client Success Center can log in at http://www.togetherwithadvocator.com.
ABOUT THE ADVOCATOR GROUP
The Advocator Group, LLC is a nationwide advocacy organization dedicated to helping individuals apply for and obtain Social Security Disability Insurance benefits. In addition, The Advocator Group assists Medicare beneficiaries in identifying the best coverage possible for their unique needs. The Advocator Group's team of experienced Social Security and Medicare advocates ensures that each client is provided phenomenal service while each case receives close attention. The company's core values include creating opportunities, enriching lives, and growing through innovation. For more information, visit http://www.advocator.com.
ABOUT BROWN & BROWN, INC.
Brown & Brown, Inc. (NYSE: BRO) is a leading insurance brokerage firm, providing risk management solutions to individuals and businesses. With more than 80 years of proven success and thousands of teammates, we offer knowledge you can trust and strive to deliver superior customer service. For more information, please visit http://www.bbinsurance.com.