The Beryl Institute Announces Launch of Ambulatory Care Council

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Healthcare Leaders to Partner on the Advancement of Patient Experience in Ambulatory Care

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In expanding its commitment to elevate the human experience in healthcare, The Beryl Institute introduces its inaugural Ambulatory Care Council.

In expanding its commitment to elevate the human experience in healthcare, The Beryl Institute introduces its inaugural Ambulatory Care Council. The Council consists of professionals committed to supporting expansion of the experience conversation in ambulatory care environments, defined as care provided in outpatient settings without admission to a hospital or other facility.

“There are unique challenges and opportunities specific to delivering exceptional experience in ambulatory care environments,” said Michelle Garrison, CPXP, Vice President, Membership, The Beryl Institute. “This Council will work collaboratively with the Institute’s staff to build programs and resources to elevate and support members of our community working in these environments.”

Complementing the Institute’s other boards and councils, Ambulatory Care Council members have demonstrated passion in patient experience within a healthcare provider organization. Members of the inaugural Council include:


  • Nicole Allen, Assistant Vice President, Patient Experience, HCA
  • Nancy Stueland-Adamski, Patient Experience Director, Marshfield Clinic Health System

Council Members:

  • Uriel Aguirre, Project Manager, University of Alabama at Birmingham Health System
  • Kristie Andrews, Director, Customer & Physician Engagement, Emory Healthcare
  • Anita Brazill, Healthcare Quality/Comms, Tandigm Health
  • Anne Brown, Executive Director, Patient Experience, Cone Health
  • John Cunningham, Senior Vice President, Operations and Experience, Premise Health
  • Sondi Fiegel, Director, Patient Care, Methodist Health System
  • Amanda Fox, Manager, Ambulatory Customer Experience, Tampa General Hospital
  • Nicolette Kerns, Service Line Director, Children's Hospital & Medical Center
  • Christina Martin, Director, Service Strategy, Kaiser Permanente Georgia
  • Cynthia Mento, Director of Operations, Crystal Run Healthcare
  • Sharmi Mukherjee, Director of Rehab, Outpatient, Washington Hospital Healthcare System
  • Tiffany Rooks, Director, Clinical Initiatives, OneOncology
  • Ashley Schmit, Ambulatory Clinical Practice Specialist, Children's Hospital & Medical Center
  • Garrett South, Patient Experience Lead, NewYork-Presbyterian
  • Natalie Whitlock, Ambulatory Care Experience Leader, Kaiser Permanente
  • Mary Wilkins, Patient Experience Consultant, CoxHealth
  • Stewart Williams, Senior Regional Manager, Patient and Care Experience, Providence St. Joseph Health
  • Debbie Young, Manager, Service Excellence, Sutter Health

For more information on the Ambulatory Care Council of The Beryl Institute, visit:

For more information on the Ambulatory Care Community of The Beryl Institute, visit:

About The Beryl Institute:

The Beryl Institute is the global community of practice committed to elevating the human experience in healthcare. We believe human experience is grounded in experiences of patients & families, those who work in healthcare and the communities they serve. We define patient experience as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.

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Emily Solinger
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