The Beryl Institute Announces New Board and Council Members

Share Article

Fourteen board members and twenty council members join existing volunteer leaders, helping drive efforts to transform the human experience in healthcare

“We are grateful for all who contribute to the work of our community and the experience movement overall. Together we will truly transform the human experience in healthcare.”

The Beryl Institute announces fourteen new board members and twenty new council members are joining its existing group of volunteer leaders from around the world, committed to driving efforts to transform the human experience in healthcare.

The Beryl Institute's boards bring valuable insights to guide the Institute forward as the independent central voice and global community of practice for experience improvement. The boards provide practical advice on strategy, growth opportunities and plans, along with valuable insights into market and industry trends.

New board members include:

Strategic Advisory Board            

  • Lynn Charbonneau, Director, Patient Relations/Guest Services, Tampa General Hospital
  • Cate Murphy, Corporate Relations & Client Engagement, Samaritan Technologies

Patient Experience Advisory Board

  • Karen Cernock, Executive Director, Patient Experience, Cleveland Clinic Florida
  • Stacy Colimore, Director of Patient Experience, Johns Hopkins Health System
  • Tyler Gegen, Senior Director of Patient Experience, Mount Sinai Health System
  • Namgyal Kyulo, Director, Patient Experience, City of Hope Medical Center
  • Katelyn Moser, Director, Patient Experience, MedStar Washington Hospital Center
  • Jennifer Muchow, Director, Patient Experience Excellence, Mercyhealth
  • Shannon Patterson, Executive Director of Consumer and PX, Stamford Health
  • Alicia Wierenga, Sr. Director Patient and Family-Centered-Care, UMass Memorial Medical Center

Solutions Advisory Board

  • Bryanna Gallaway, Senior XM Scientist - Healthcare Product, Qualtrics
  • Katie Haifley, COO/CMO, Nobl
  • Greg Makoul, Chief Transformation Officer, NRC Health
  • Bill Mills, CEO, Best Upon Request

The Beryl Institute's councils provide thoughtful and critical guidance to develop strategies for enhanced engagement in the broader patient experience movement as well as inform the efforts of the Institute to best support specific healthcare settings and roles.

New council members include:

Ambulatory Care Council

  • Lucy Eylerts, Associate Vice President of Human Experience, CareMax, Inc.
  • Elizabeth Hamilton, Patient Experience Advisor, Nebraska Medicine
  • Theresa Hepp, MS, FACMPE, CPXP, Director, Patient Experience, Guthrie Medical Group
  • Roberta Horton, Customer Relation Manager, AtlantiCare Health System
  • Julie Lambert, Patient Experience Advisor, Nebraska Medicine

Nurse Executive Council

  • Priscilla Ramseur, Chief Nursing and Patient Care Services, Duke Raleigh Hospital
  • Melanie Heuston, Chief Nurse Executive, WVU Medicine

Patient Advocacy Council            

  • Jennifer Ball, Director of PX & Advocacy, University of Md Midtown
  • Dana Berry, Director of the Experience of Care, UT Health East Texas
  • Tyler Gegen, Senior Director of Patient Experience, Mount Sinai Health System
  • Susan Kemp, Patient Family Representative, Arkansas Children's Hospital

Pediatric Council        

  • Shanna McCann, Experience Coach, Children's Minnesota
  • Stacy Sedlack, Patient Experience Partner, St. Louis Children's Hospital

Physicians Council

  • Winnie Lee, Interim Chief of Staff, Chief of Diagnostic Imaging, Cambridge Memorial Hospital

Volunteer Professionals Council        

  • Katie Daher, AVP, Guest, Volunteer & Spiritual Care Services, Ocshner Health
  • Kim Beasley, Director of Communication and Outreach, A. G. Rhodes
  • Beth Daddario, Director Volunteers, Retail, and Guest Services, Inspira Health
  • Erica Luciano, Program Manager, University of Chicago Medical Center
  • Kathleen McIntire, Director, Volunteer Services, Kaiser Permanente Los Angeles
  • Linda Van Fulpen, Manager of Volunteer Services, Sharp Grossmont Hospital

“The foundational value of The Beryl Institute is that of collaboration. It is the willingness to share ideas and learning in support of one another that is exemplified in the voices and actions of the hundreds of volunteer leaders across our global community,” said Jason A. Wolf, Ph.D., CPXP, President & CEO, The Beryl Institute. “We are grateful for all who contribute to the work of our community and the experience movement overall. Together we will truly transform the human experience in healthcare.”

To learn more about The Beryl Institute’s boards, councils and committees, and to view all members, visit


About The Beryl Institute
The Beryl Institute is a global community of healthcare professionals and experience champions committed to transforming the human experience in healthcare. As a pioneer and leader of the experience movement and patient experience profession for more than a decade, the Institute offers unparalleled access to unbiased research and proven practices, networking and professional development opportunities and a safe, neutral space to exchange ideas and learn from others.

We define the patient experience as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care. We believe human experience is grounded in the experiences of patients and families, members of the healthcare workforce and the communities they serve.

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Stacy Palmer
Follow >
Visit website