The Journal of American Osteopathic Association Publishes Get With the PROGRAM: A Guide to Compassionate Communication

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Blueprint for Doctors on How to Communicate Tragic News to Patients from Author, Anthony Orsini, D.O., BBN Founder

“The training and ongoing support of staff to effectively communicate to patients, is key to the overall patient experience and is an often-overlooked opportunity, said Dr. Anthony Orsini, President and CEO of BBN.  I have witnessed the transformative power of training doctors, nurses and staff

Get With The Program: A Guide to Compassionate Communication, the signature training approach developed by Dr. Anthony Orsini when he recognized the majority of physicians do not receive any formal training on communicating tragic news to patients, was published in the October issue of The Journal of American Osteopathic Association.

The lack of communication training is a significant contributing factor to physician burnout and patient dis-satisfaction. Both issues can be linked to significant financial impact for hospitals and physicians.

Dr. Orsini consulted with successful people from all professions, to identify the most important behaviors for creating successful communication outcomes for physicians and their patients.  The most impactful behaviors became the foundation for The BBN P.R.O.G.R.A.M.™ covered in the JAOA article - and used as the basis for teaching more than 600 residents, senior physicians and other health care professionals on how to successfully discuss tragic news with patients and families.

“The training and ongoing support of staff to effectively communicate to patients, is key to the overall patient experience and is an often-overlooked opportunity, said Dr. Anthony Orsini, President and CEO of BBN. "I have witnessed the transformative power of training doctors, nurses and staff on compassionate communication skills over the years of developing and using this training program.”

ABOUT BBN
Founded by neonatologist, Dr. Anthony Orsini, BBN consults with healthcare organizations to identify gaps and training needs before customizing training plans to teach physicians and other medical personnel how to effectively and compassionately communicate with patients and families. BBN offers a variety of training courses designed to teach healthcare institutions and other corporations effective and compassionate communication using proven, learning methods to shift culture and improve outcomes. For more information: http://www.bbnprogram.com

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