The Top Customer Relationship Management Software Vendors According to the FeaturedCustomers Spring 2019 Customer Success Report Rankings

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FeaturedCustomers awards Salesforce highest overall customer success score.

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Yesterday FeaturedCustomers released the 2019 Spring Customer Relationship Management Software Customer Success Report to give prospects better insight on which Customer Relationship Management Software would work best for their business according to real customer references.

The highest rated vendors according to the 2019 Spring Customer Relationship Management Software Customer Success Report are:

Market Leaders – Salesforce, SugarCRM, Bullhorn, Act! CRM, Copper, InfusionSoft, Pipeliner CRM, Microsoft Dynamics, Zoho CRM, Sage CRM, Insightly, HubSpot, and Zendesk Sell were given the highest “Market Leader” award. Market Leaders are vendors with a substantial customer base & market share. Market Leaders have the highest ratio of customer reference content, content quality score, and social media presence relative to company size.

Top Performers – Agile CRM, Nimble, Pipedrive, PipelineDeals, SuperOffice, Maximizer, WORKetc, Workbooks, Nutshell, FreeAgent CRM, Cosential, Freshsales, and OnContact were awarded “Top Performer” honors. Top Performers are vendors with significant market presence and enough customer reference content to validate their vision. Top Performers products are highly rated by its customers but have not achieved the customer base and scale of a Market Leader relative to company size.

Rising Stars – Relenta, Prophet CRM, Junxure, Soffront, Gold-Vision CRM, Less Annoying CRM, Commence Corporation, and vtiger were awarded the “Rising Star” honor. Rising Stars are vendors that do not have the market presence of Market Leaders or Top Performers, but understand where the market is going and has disruptive technology. Rising Stars have been around long enough to establish momentum and a minimum amount of customer reference content along with a growing social presence.

About the Customer Relationship Management Software Report:

The customer success report is based on over 650 pieces of verified customer reference content. A vendor’s overall customer success score is reached via a weighted average of their Customer, Social, and Company Scores. Of the vendors listed in the FeaturedCustomer’s Customer Relationship Management category, 34 vendors met the minimum requirements needed to be considered for the customer success report.

About FeaturedCustomers:

FeaturedCustomers, the world’s only customer reference platform for B2B business software & services, helps potential B2B buyers research and discover business software & services through vendor validated customer reference content such as customer testimonials, success stories, case studies, and customer videos. Every day our platform helps influence the purchasing decisions of thousands of B2B buyers in the final stages of their buying cycle from Fortune 500 companies to SMB’s. For more information, visit their website.

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Shaila Lakhwani
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