The Universal Group Launching New E-Commerce System for its Customers

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The Universal Group is pleased to announce the upcoming launch of its new website and greatly enhanced e-commerce system. The new site is “extremely fast, and easy to use.”

We are very excited to be introducing our new state of the art website which will significantly enhance the customer shopping experience.

The Universal Group, LLC is pleased to announce the upcoming launch of its new website and greatly enhanced e-commerce system. Customers who participated in the trial and testing period and have taken the new system “for a spin” noted that the new site is “extremely fast, and easy to use.”

There are a number of new features specifically designed to make ordering easier for busy customers. For example, the “order grid” feature groups dimensional families together to make it easy and quick when ordering threaded rods, repair plates, and deep nuts. The new system now also features active “schematic diagrams” of complete suspensions that allow the user to hover over an individual component for a larger view and then order with a click. The “quick order pad” is a convenient way for a customer to place an order for common or repeat items. Customers are also able to select which Universal Group warehouse they would prefer to be shipped from.

In addition, Universal Group wanted the new site to function as a research tool for identifying part numbers. Customers are now able to use a competitor’s part number or an OEM part number in addition to the Universal Group part number. The new system also has the ability to filter by attribute so customers can plug in whatever attribute information they may have on a part, to narrow their search parameters and find the correct part.

Convenient and fast ways for customers to look up their own account information was also a goal. Customers can now view when their orders were shipped and can access tracking numbers as well as download technical publications and the bi-monthly specials, and stay current with company announcements and new product offerings. Customers can also easily look up their own order history, for convenient re-ordering of common items.            

Annik Smith, President of The Universal Group, LLC, said, “We are very excited to be introducing our new state of the art website which will significantly enhance the customer shopping experience. I’m especially proud of the close collaboration exhibited by our internal team in developing this product in-house, it’s not just an improvement on the old system, it really takes Universal Group to an entirely different level.”

About The Universal Group
Based in Pennsauken, New Jersey with warehouse and distribution facilities also in Arlington, Texas, The Universal Group has been supplying leaf springs and related suspension components to the heavy, medium and light duty truck and trailer parts industry for over 35 years.

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Nick Smith
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New website coming soon from the Univeral Group Announcement