The Video Call Center Granted US Patent for Its Caller Queue Process and System for Managing Video Callers in Large Virtual Audience Participation Video Programs

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VCC’s third US patent is widely used to produce popular TV shows for Discovery Channel, TLC, Food Network, and NBCUniversal Television Distribution

The VCC team that developed the newly patented Caller Queue technology demonstrates the interface used by show producers to manage video callers.

“Anyone can put one video caller on air, but only the VCC makes it possible to manage dozens, even hundreds of participants under all the pressures of live television production.” -- VCC CEO Larry Thaler.

The Video Call Center (VCC) announced today that it has been issued US Patent No. 10,904,386 featuring its novel solution that makes it possible to manage large numbers of participants, each using IP-based video calling from their smartphone or other devices, in the production of video shows. The approach makes it possible to create television shows and other video productions that feature massive numbers of filtered and pre-screened smartphone participants.

This is the third US patent issued to the VCC. Together with VCC’s other unique systems and processes, the caller queue techniques make it easy and cost-effective to create professionally-produced video content that includes participants located anywhere in the world, using just their smartphones or other Internet-connected devices. VCC also was recently issued its first patent in Japan and its second in China, in both cases for technology covered by previous US patents.

“Anyone can put one video caller on air, but only the VCC makes it possible to manage dozens, even hundreds of participants under all the pressures of live television production,” said VCC CEO Larry Thaler. “The VCC set out to make audience participation as easy and flexible for TV as radio call-in shows have had it for decades. We are delighted that the US patent office recognizes what our broadcast and web customers already know--that the VCC is unique in its understanding of the systems and methods needed to turn billions of smartphones into highly capable production tools that expand creative, financial, and audience engagement options.”

The newly patented process is already integral to VCC’s Caller QueueⓇ, a service used by several television networks. In one recent example, TLC’s Find Love Live!, a live dating show, used the service to manage more than 800 audience video callers. Caller Queue enables the producers of a show to:

  • Invite virtually unlimited numbers of viewers anywhere in the world to use their smartphones, tablets, and computers to participate on-air, and on-screen, in a live television production
  • Create a branded, virtual “green room” to retain guests prior to air. Guests can digitally sign legal releases and watch the show’s progress while waiting.
  • Sort, filter, and prioritize available video callers to best meet creative requirements
  • Communicate with callers to screen and prepare them prior to their appearance on air

VCC licenses its technology within and outside the video production industry through Software as a Service (SaaS) and also provides it to customers as part of its technical and production services products. For more information visit thevcc.tv

ABOUT THE VIDEO CALL CENTER, LLC
The VCC is a technology and production services company devoted to handling large numbers of IP Video remotes-by-smartphone and putting them on the air through patented caller acquisition technology, workflow, and assistive automation (US patents #8,767,031, #9,654,731,#10,904,386, China patent #ZL 201380050976.3, 3197710, 3667664. Japan patent #6727196. The VCC licenses its software and provides caller acquisition and production services. VCC has helped clients produce nearly a thousand programs for broadcast and the web, supporting Major League Baseball, Sony/TEGNA, CBS, CNN, Fox TV Stations, Discovery, Fox Sports Networks, Hearst Media, NBC Syndication, NFL Network, TLC, Turner, WWE, Vice, The International Emmy Academy, and many others. Examples of video caller television programs and complete information about the VCC are available at http://www.thevcc.tv

Media contact for The Video Call Center:
Evan Sirof, esirof@thevcc.tv

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