These Are the 40 Names Leading the Way in Customer Service

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Business Intelligence Group Announces the Winners of the 2019 Excellence in Customer Service Awards

Excellence in Customer Service Trophy

2019 Excellence in Customer Service Trophy

Today, the Business Intelligence Group named 40 companies, executives and products as winners of the 2019 Excellence in Customer Service Awards. This annual business awards program recognizes those who are helping companies better communicate with their customers to provide a differentiated level of customer service.

“According to a recent report, more than half of all consumers globally have a higher customer service expectations than they did just one year ago, so it should come as no surprise that companies and vendors alike are investing time and capital in improving customer outcomes,” said Maria Jimenez, chief nominations officer of the Business Intelligence Group. “We are thrilled to be honoring this year’s winning executives, companies and products as they focus on improving how we all experience the companies and organizations that we rely on in our daily lives.”

The 2019 Excellence in Customer Service Awards winners are listed below:

Consultant of the Year

  • Alorica

Executives of the Year

  • Jennifer Dearman, Vice President of Global Customer Success, Kronos Incorporated - Internet and Technology
  • Kevin Ortner, President and CEO, Renters Warehouse - Real Estate
  • Stu Sjouwerman, CEO and Founder, KnowBe4 - Software
  • Danielle Fisher, Director of Global Support, KeepTruckin - Transportation

Front-Line Pro of the Year

  • Provident Financial Romania - Financial Services

Organization of the Year


  • AdCellerant - Business Services
  • Agiloft - Internet and Technology
  • FastSpring - Software
  • OnSIP - Telecommunications
  • Realeflow - Real Estate
  • RoamRight, an Arch Insurance Company brand - Insurance
  • TradePMR - Financial Services


  • AireSpring - Telecommunications
  • Copyright Clearance Center - Non-profit
  • Diligent - Other
  • Spireon, Inc. - Transportation
  • SquareTrade, an Allstate company - Internet and Technology
  • V Digital Services - Business Services
  • Yext - Software


  • Provident Financial Romania - Financial Services
  • Vivial - Business Services
  • Vivint Smart Home - Internet and Technology
  • International Cruise & Excursions (ICE) - Travel and Leisure

Outsource Partner of the Year


  • Ansafone Contact Centers


  • Alorica

Technology of the Year


  • - Software
  • Passage AI - Other
  • Valimail - Internet and Technology
  • Voicesense - Voice-based Predictive Analytics Technology - Other


  • Astute Bot: Digital Customer Self-Service - Software
  • Star2Star Full Spectrum Communications Solution - Telecommunications
  • SmartDrive Systems, Inc. - Transportation
  • Toast Inc. - Internet and Technology


  • Citi Retail Services - Financial Services
  • Verint - Business Services

Transformation of the Year

  • Agero, Inc. - Internet and Technology
  • Citi Retail Services - Financial Services
  • Klook - Travel and Leisure
  • ServiceNow - Software

In addition to the winners above, this year’s judges also recognized several companies as finalists including Adaptiva,, Delphix, DreamHost, HGS, InsureMyTrip, LogicMonitor, PERQ Software, PlumChoice, Prepaid Ventures, Simple Syllabus, Snapt, Inc., Strikedeck, Thycotic, UJET, and VIPdesk.

For more information about the Excellence in Customer Service visit

About Business Intelligence Group
The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.

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Maria Jimenez
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Business Intelligence Group
since: 06/2012
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