CALABASAS, Calif., Feb. 11, 2021 /PRNewswire-PRWeb/ -- Thrio, Inc., maker of award-winning cloud contact center software, announced today that TMC, a global, integrated media company, has named ThrioRemote™ as a 2021 TMCnet Remote Work Pioneer winner presented by TMCnet.
The award honors companies whose software and other solutions support the massive increase in remote work brought on by the coronavirus pandemic. "We are honored to be an inaugural recipient of this prestigious award," said Lance Fried, Thrio's Chief Marketing Officer. "Since the Covid-19 outbreak, ThrioRemote has proven to be a significant enabler for enterprises to maintain business continuity by rapidly transitioning users to remote work settings within hours."
ThrioRemote functions even without a standard agent interface, as calls can be made or received from cell or home phones. This provides the full power of an integrated voice and digital platform on devices users are already familiar with. All call flows and routing rules still apply, so agents only have to pick up their phone. Thrio handles all the routing, queuing, IVR interactions, and 100% recording invisibly in the background. Users can be running with ThrioRemote's no-UI customer care agent experience with little to no training required.
"Recognizing leaders in the advancement of remote working software, TMC is proud to announce ThrioRemote as a recipient of the 1st Annual Remote Work Pioneer Award," said Rich Tehrani, CEO, TMC. "Thrio is being honored for their achievement in bringing innovation and excellence to the market, while leveraging the latest technology trends." The 2021 TMCnet Remote work Pioneer Award will be highlighted on TMCnet news portal.
Thrio's groundbreaking CCaaS platform features robotic process automation, inbound and outbound voice engines, a complete suite of digital channels (email, chat, SMS, social), and a range of built-in AI tools. Thrio offers an API-first architecture and array of security certifications that make it a strong choice for complex and high-volume environments. Thrio's team of contact center experts develop and market cutting edge technology that sets a new standard for reliability in contact centers. To learn more, please visit http://www.thrio.com.
Through education, industry news, live events and social influence, global buyers rely on TMC's content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. Our in-person and online events deliver unmatched visibility and sales prospects for all percipients. Through our custom lead generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, we bolster brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360 degree marketing solution, we offer comprehensive event and road show management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts. For more information about TMC and to learn how we can help you reach your marketing goals, please visit http://www.tmcnet.com and follow us on Facebook, LinkedIn and Twitter, @tmcnet
Chief Marketing Officer
203-852-6800, ext. 170
Lance Fried, Thrio, Inc., +1 (858) 248-0098, [email protected]
SOURCE Thrio, Inc.