Thrio Announces Partnership with VoIP Innovations

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Accelerates Market Footprint with Enterprises Looking to Improve CX Across Voice and Digital Channels.

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We are thrilled to partner with VoIP Innovations and have the Thrio offering made available to VoIP Innovations customers and partners to fulfill various customer care and lead generation opportunities.

Today, Thrio™ announced a partnership with VoIP Innovations (VI), a leading full-service provider of global SIP trunking and CPaaS. Thrio is an artificial intelligence powered contact center suite.

Thrio’s one-stop AI-powered CCaaS platform features an array of AI tools, a complete suite of digital channels (email, chat, SMS, social), inbound and outbound voice engines, and AI-driven Situation Routing and journey management. Thrio will utilize VoIP Innovations SIP trunking services for origination and termination for their contact center clients as well as participate in VI’s newly launched Showroom, the first CPaaS marketplace for the channel.

“We are thrilled to partner with VoIP Innovations and have the Thrio offering made available to VoIP Innovations customers and partners to fulfill various customer care and lead generation opportunities,” said Ed Margulies, CEO of Thrio. “This partnership reflects the growing market appetite for contact center solutions and SIP Trunking/CPaaS providers working side by side.”

"Thrio’s contact center solutions combined with VoIP Innovation’s SIP trunking and CPaaS solutions are truly state of the art and we believe the partnership will be of great value to VI’s 2,000 channel partners and clients," said David Walsh, CEO of VoIP Innovations. “We are excited to provide Thrio with VI’s SIP trunking services and include Thrio’s solutions in our recently launched VI Showroom.”

About Thrio, Inc.
Thrio’s team consists of leading contact center experts who develop and market modern, cutting edge technology and reliability that aims to redefine contact center industry standards. Thrio’s ground-breaking one-stop AI-powered CCaaS platform features inbound and outbound voice engines, a complete suite of digital channels (email, chat, SMS, social), and AI-driven Situation Routing and journey management.

About VoIP Innovations
VoIP Innovations is a full-service global communications provider offering developers, business customers, enterprises, and carriers three areas of value: carrier services with VI numbers, programmable telco APIs (CPaaS), and a Showroom with ready-to-deploy partner solutions. With VoIP Innovations, customers are able to build solutions with advanced functionality like voice, WebRTC, and messaging, as well as lower their costs on toll-free, fax, and global voice and SMS origination/termination. With 24/7 tech support, a customer-oriented approach, and front and back-end APIs, VoIP Innovations offers powerful advantages for creating and delivering global communications solutions. VoIP Innovations was founded in 2007 and is based in Pittsburgh. To learn more, please visit http://www.voipinnovations.com.

Thrio Media Contact:
Namir Yedid
Namir.Yedid(at)Thrio.com | Tel: 858.775.3212 | http://www.thrio.com

VoIP Innovations Media Contact:
Natalie DeCario
marketing(at)voipinnovations.com | Tel. 1 412.532.2215 | http://www.voipinnovations.com

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Namir Yedid
Thrio, Inc.
+1 (858) 775-3212
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